Sales Consultant

Gemini Worktops is a rapidly growing family-owned business. Due to continued and significant growth, we are now looking for an experienced, professional and reliable Sales professional to join the team at our Middlesborough showroom

This is a fantastic opportunity to join a very successful SME business with a creative, positive, and growth-oriented culture. The successful candidate will be passionate about their career, ambitious to be part of a successful team, and driven to keep improving business growth. They must be highly motivated, hungry for sales, and eager to seize every opportunity to drive revenue.

Sales Consultant - Monday to Saturday 5 days per week with day off in the week - £25K-£30K basic plus bonus structure - £50K-£100k OTE

Our Values

Strive: We strive to be the best version of ourselves; we have the courage today to shape a better future tomorrow. We always have a can-do attitude.

Passion: We are passionate about what we do; we go the extra mile to understand, determine and deliver what our customers want. We are a high-performance team.

Innovative: We move fast and innovate; we have an urgent need to make our company a better place. We have no fear of failure.

Relentless: We are relentless in our pursuit of excellence; we always focus on the quality of our product, prices and service. We think big and do big.

Integrity: We act with integrity; we take responsibility for our community, environment, heritage and reputation. We do the right thing, the right way.

Teamwork: We work as a team; we trust and respect each other and always communicate. We sink or swim together.

As Sales Consultant, you will play a pivotal role in driving revenue growth and delivering exceptional customer experiences. You will be responsible for managing leads, engaging with customers, and ensuring a seamless sales journey from the initial inquiry through to closing the sale. This role requires a proactive and results-driven individual who thrives in a fast-paced sales environment.

The Role

• Sell the company's products and services, utilising a highly developed sales script, by responding to initial quote requests and proactively following up on leads.
• Engage with prospective customers via phone, email, and messaging platforms to convert inquiries into sales.
• Ensure a consultative sales approach, understanding customer needs, and providing tailored solutions.

Showroom Sales and Customer Engagement

• Book and manage showroom appointments, meeting with customers to inspire and assist in designing their ideal solutions.
• Provide expert advice and deliver a high-quality in-person sales experience to both scheduled appointments and walk-in visitors.
• Build strong relationships with customers to foster trust, and referrals.

Lead Management and Follow Up

• Maintain an organised dashboard of leads, tracking progress from initial inquiries through to final sales.
• Conduct follow-ups, including email inquiries, quote chases, measurement updates, welcome calls, and design appointment confirmations.Effectively manage a sales pipeline to maximise conversion rates and revenue growth.

Trade Account Coordination

• Respond to trade inquiries, assisting professionals and businesses in sourcing the right solutions for their projects.
• Follow up with trade account customers to ensure satisfaction and encourage repeat business.

Marketing and Customer Engagement

• Utilise WhatsApp Marketing to send promotional materials, and maintain brand presence.
• Collaborate with the marketing team to support campaigns, promotions, and sales initiatives.

Sales Process and Performance

• Adhere to the company's structured sales process to ensure consistency and high standards.
• Work towards individual and department sales targets, striving for continuous improvement and success.
• Provide regular sales updates, reporting on performance, challenges, and opportunities.

Qualifications and Experience

• A highly motivated, results-driven sales professional with a hunger for success.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Confidence in telesales, face-to-face sales, and digital engagement tools.
• A proactive, organised, and persistent approach to lead management and follow-ups.
• A passion for delivering excellent customer experiences and exceeding targets.
• Experience working in B2C sales ideally within the kitchen or furniture sector.
• Ability to learn technical product information.
• Time-oriented.
• Strong work ethic and ability to go "the extra mile" to ensure customer's satisfaction.
• Experience working with software systems.
• Familiarity with sales reports and sales records.
• Excellent verbal and written communication skills.