Sales Back Office Team Leader

Alchimia is one of the leading European manufacturers of medical devices for ophthalmic surgery and tissue banks. With our expertise in the fields of chemistry, microbiology, and pharmacology, at Alchimia we have adopted this rule: we design each medical device as if it were intended for ourselves.

Since our foundation in 1993, all our products have been developed in collaboration with opinion leaders and the scientific community before being released to the market. This allows us to offer safe, useful, and effective solutions to improve the daily operations of medical staff and the quality of life of their patients. Our commitment to research makes us a reliable partner, able to provide ongoing training and updated scientific information to our distributors and product users. Thanks to the Alchimia team, we now have a network of over 60 independent distributors across Europe and the world, capable of providing fast local service to all our customers.

To expand our team, we are looking for a Sales Back Office Team Leader.

Role description:

The Sales Back Office Team Leader is responsible for managing and coordinating the activities of the Italy and export back office team, with a focus on: order management, participation in tenders, shipment monitoring, sales network support and customer care. He collaborates across the board with internal functions and ensures that commercial and operational processes are carried out effectively, in compliance with industry regulations and company standards.

Main responsibilities:

• Coordinates and supervises the activities of the Italy and export sales back office team, ensuring operational efficiency and quality;
• Manages the entire customer order cycle: receipt, entry, confirmation, progress monitoring, fulfillment and invoicing;
• It monitors and coordinates national and international shipments, interfacing with logistics and couriers to ensure punctuality and traceability;
• Makes sure needed documentation for export shipments is made available;
• Manages and resolves problems related to delays, shortcomings, anomalies and after-sales complaints;
• It acts as a point of reference for the customer, offering a timely and professional customer care service;
• Coordinates participation to tenders, dealing with:
• Analysis of tenders and tenders documentation;
• Collection of needed technical, administrative and economic documentation;
• Coordination of deadlines and management of electronic submissions;
• Supports the sales team in the preparation of offers, price lists, contractual conditions and specific customer requests;
• Collaborates with other departments (Logistics, Quality, Administration) to ensure alignment between sales and operations;
• Monitor KPIs and reports on team activities (fulfillment times, NPS, race performance, open/solved tickets);
• It proposes corrective actions and process improvements, also with a view to digitization;
• Trains, motivates and supports the team to ensure professional growth and cohesion;

Requirements:

Formation:

• Diploma or degree preferably in the economic, managerial, legal fields;

Experience:

• 3-5 years in similar roles (commercial back office, customer service, tender support);
• Experience in managing tenders and coordinating operational teams;
• Preferred origin from the medical device or pharmaceutical sector;

Technical skills:

• Knowledge of the order-delivery cycle and distribution logics in the healthcare sector;
• Proficient with INCOTERMS
• Familiarity with race portals (MEPA, SINTEL, START, etc.);
• Knowledge of the SAM management system is appreciated;
• Excellent command of Excel and Office;
• Excellent knowledge of the English language;
• Data Management;

Soft skills:

• Leadership, coordination skills and priority management;
• Precision, autonomy and orientation to problem solving;
• Strong attitude to customer focus;
• Good communication, interpersonal and time management skills;

What we offer:

• Permanent contract with RAL commensurate with experience;
• A high-tech and constantly evolving sector;
• Dynamic and collaborative environment;
• Continuous training and concrete growth opportunities