Sage Intacct Support Consultant Jobs Manchester Henley Morgan

About the role

Henley Morgan is recruiting a Sage Intacct Support Consultant in Manchester for a top-tier Sage Intacct Partner. This is a customer-facing application support role helping finance teams across the UK get the most out of their Sage Intacct cloud finance system - troubleshooting, training, configuration tweaks, dashboards and small-change requests. The role suits a part-qualified or qualified accountant moving into ERP consulting, or an existing Sage Intacct or Sage 200 / Sage 50 consultant ready to specialise full-time on Sage Intacct.

Key responsibilities

• Act as first and second-line Sage Intacct support consultant for a portfolio of UK and Ireland customers
• Triage, investigate and resolve Sage Intacct support tickets covering General Ledger, AP, AR, Cash Management, Order Entry, Purchasing, Multi-Entity and Sage Intacct Reporting
• Configure Sage Intacct dimensions, smart rules, smart events, custom reports and dashboards in line with customer requirements
• Run Sage Intacct training sessions and refresher webinars for end users and finance super-users
• Maintain detailed support documentation, knowledge-base articles and reusable Sage Intacct configuration templates
• Escalate complex issues to Senior Consultants, Solution Architects and Sage Intacct product support, owning the customer experience end-to-end

Skills and experience required

• Working knowledge of Sage Intacct as a consultant, super-user or in-house finance systems analyst
• Strong understanding of core finance processes - month-end close, multi-entity consolidations, intercompany, accruals, prepayments, fixed assets and revenue recognition
• Confident building Sage Intacct custom reports, financial reports and Interactive Custom Report Writer (ICRW) outputs
• Excellent customer-service skills with the ability to translate technical concepts for non-technical finance users
• Eligible to work in the UK with the ability to attend the Manchester office on a hybrid basis

Desirable / nice to have

• Sage Intacct Implementation Specialist or Accounting Specialist certification
• Exposure to Sage Intacct integrations (Salesforce, Expensify, Concur, Lightyear, ApprovalMax)
• Part-qualified or qualified ACCA / CIMA / AAT
• Previous experience supporting other cloud finance systems (NetSuite, Xero, QuickBooks Online, Sage 200, Sage 50)

Why apply?

Our client is a Sage Intacct Premier Partner with a Manchester support hub of 30+ consultants and one of the lowest attrition rates in the channel. They offer fully-funded Sage Intacct certifications, a clear progression ladder from Support Consultant to Implementation Consultant and Solution Architect, a 10% annual bonus, 26 days holiday plus your birthday off, private medical and a genuine 2-day-a-week hybrid policy.

How to apply

To apply for this Sage Intacct Support Consultant role in Manchester, please submit your CV via the Henley Morgan website. All applications are treated in the strictest confidence and reviewed by a specialist Sage Intacct recruitment consultant within 48 hours.