Safety & Security Team Member - Nights

Contract: Full Time
Payment: Hourly
Salary: £14.00 per hour

The Royal Horseguards is a beautiful 5-star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, a restaurant, bar, terrace area, and exceptional banqueting facilities at One Whitehall Place, one of London's most prestigious conference and banqueting venues.

What you'll be doing

Are you a dedicated security professional passionate about ensuring the safety and well-being of our guests and team members? Do you excel at building relationships while delivering exceptional customer service? If you thrive in a dynamic environment and are committed to creating a secure and welcoming atmosphere, we would love to hear from you!

As a Safety & Security Team Member, your role is crucial in safeguarding our property, team members, and guests. Responsibilities include conducting regular floor walks, investigating incidents, documenting queries, and responding professionally to ensure the best guest experience. Your attention to detail and transparency will help maintain a secure environment for all.

What you'll bring

• A passion for delivering high-quality service, ensuring every guest feels safe and valued.
• An ability to connect with people, demonstrating understanding and support.
• Remaining composed and professional when addressing incidents, ensuring effective resolutions.
• A keen eye for detail to follow and document safety protocols accurately.
• A collaborative spirit to work alongside colleagues in creating a safe environment.
• Ability to adapt in a fast-paced service environment with flexibility.
• A desire to build a career in hospitality, enhancing the guest experience.
• Previous experience in a customer-facing role in a fast-paced environment is advantageous.

What you'll get in return

Along with great staff areas, wholesome meals on duty, pension, and healthcare schemes, we support you throughout your journey so you can care for our guests.

Our 'People Promise' outlines how we support your application and career development, including physical, mental, and financial wellbeing, and recognizing your achievements.

Career Development & Growth - Our award-winning Academy helps you navigate your career pathway with tailored tools and development opportunities.

Financial Wellbeing - Benefits include:

• Wage Stream - Access your earned salary before payday if needed
• Discounts & Perks - Savings on retailers, dining, hotel stays, and more
• Refer a Friend - Earn up to £1000 for successful referrals
• Interest-Free Loans - For season tickets and commuting costs

Mental & Physical Well-being - Support available whenever needed:

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line
• Be Well Platform - Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - Celebrating our team:

• 'Wonderful People' Awards
• Social & Seasonal Events
• People Council
• Paid Volunteering Days

At Clermont Hotel Group, everyone is welcome. We are committed to an inclusive, diverse workplace and encourage applicants from all backgrounds, identities, and experiences.