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SACM Consultant

Posted 1 day 12 hours ago by Vbeyond

Permanent

Not Specified

Other

London, United Kingdom

Job Description

Develop, implement, and maintain Service Asset & Configuration Management (SACM) policies, standards, processes, and governance frameworks.
Own and govern the Configuration Management Database (CMDB) and Configuration Management System (CMS), ensuring accurate, complete, and trusted configuration data across the organisation.
Define, manage, and maintain Configuration Items (CIs), their attributes, relationships, and service mappings to provide visibility of dependencies across business services, applications, infrastructure, and supporting components.
Expertise in managing CMDB health and data models using the ServiceNow CSDM framework to drive service-aware governance
Lead the end-to-end SACM lifecycle, including planning, identification, control, status accounting, verification, and audit of configuration item and service assets data.
Establish and optimise CI data maintenance processes, leveraging discovery tools, system integrations, automation, and controlled manual updates to ensure data quality, integrity, and compliance.
Manage configuration governance, assurance, and compliance activities, including regular configuration audits and the remediation of identified data quality issues.
Provide governance and oversight of configuration compliance, audit, and CI attestation activities, ensuring CI data remains accurate, auditable, and aligned to organisational and compliance requirements.
Drive the adoption of ServiceNow, discovery, and service mapping capabilities to improve automation, data integrity, configuration visibility, and operational resilience.