SaaS Customer Support Specialist - White-Glove Service

Custodia Technology Ltd is seeking a CoE Customer Service Representative to join our London-area team. You will manage high-priority client inquiries, oversee the SaaS platform on Microsoft Azure, and drive incident and problem resolution with a focus on service excellence.

You will collaborate with partners and enterprise clients, providing proactive support and ensuring SLAs are met. The role includes after-hours on-site coverage, an opportunity to mentor colleagues, and ongoing professional