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SaaS Customer Success & Implementation Specialist

Posted 4 days 6 hours ago by Civica UK Ltd

Permanent
Full Time
Other
London, United Kingdom
Job Description

Civica Engagement Solutions is seeking a Customer Support Analyst to help customers maximise the value of our SaaS products. The role involves guiding implementations, configuration, and go-live, with close collaboration across product, sales and service teams.

You will log requests, provide practical solutions, deliver training, and capture feedback to drive product improvements while maintaining data confidentiality and quality standards.

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