RQ - SEN Data Officer

This period closes on Thursday July at 17:00.

• £400 a day
• Full time
• Hybrid 1-2 days in the office

As a middle manager within the Council you will:

• Ensure that corporate/departmental people practices are understood and implemented within the service
• Monitor and evaluate the team's performance and recommend areas for improvement based on evidence
• Coach and support staff to develop and appropriately use the case management system
• Recommend areas for service improvement based on relevant data and information
• Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues
• Build a culture of trust in the wider team
• Monitor and evaluate individual performance against statutory timescales, bringing any underperformance to the attention of the SEN Improvement Lead
• Produce a service and partnership data dashboard to enable senior leaders to monitor and evaluation the SEND Local Offer.

The data tracking manager's role is to oversee the quality and storage of the data captured by the SEN Service, and to use performance and reporting systems and tools to effectively extract, analyse and report on key performance indicators, impact and service outcomes. This data is to be amalgamated with data submitted by the SEND Local Area partners and benchmarked against regional and national data (including statistical neighbours). This will culminate in the creation and management of a live SEND Local Area dashboard (preferably on PowerBI).

The post holder will be subject to data requests from the SEND Partnership Board, Pre-SEND Board, DMT and the LBE scrutiny panels and required to produce and present data, which may be contentious, with political sensitivity and awareness. They will also make returns at a regional level and in relation to the DfE funded Change Programme, Delivering Better Value programme and for the DSG Management plan returns. They are the lead officer for ensuring the Department for Education (DfE) statutory SEN2 annual return data requirements are met, the data is accurately captured, and the upload and any resulting errors are resolved. They will also be responsible for the Case Management System maintenance schedules, testing updates and supporting system development.

Job Specifics - Skills, Experience, Knowledge & Abilities

Essential:

1. High level of knowledge/experience of IT including databases, and an understanding of how it is used to support the work of the service and adhering to GDPR
2. Experience of data quality management and using regular data error checks
3. Experience of using performance and reporting systems and tools confidently and effectively to extract, analyse and report on key performance and service outcomes, ideally from a SEND perspective.
4. Demonstrate strong analytical skills to handle complex data and produce a service performance dashboard with accompanying reports
5. Experience of using data to measure and track service delivery (KPI's) and staff performance
6. Ability to use a variety of different data sources (qualitative and quantitative) to carry out trend analysis
7. Strong presentation skills and the ability to tailor contents for a variety of audiences
8. Ability to participate in discussions determining which performance measurements are appropriate and identify ways in which to capture the information
9. Ability to work collaboratively both with own service and across other services
10. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
11. Knowledge of Local Authority accountability and monitoring processes and policies relating to the SEND Service including the DfE SEN2 return and data implications for FOI/SAR requests
12. To deliver results; plan and manage resources while achieving excellence
13. Problem-solving; have intellectual adaptability, investigate issues and create solutions
14. Understanding of the impact data can have on the decision making process
15. Broad understanding of the political sensitivities associated with SEN data and impact on partnership working

If you think this job role is for you, please send your CV to