Rotational Booking Administrator - Addenbrooke's and Saffron Walden

Rotational Booking Administrator - Addenbrooke's and Saffron Walden Band 3

Main area Division B - Imaging Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-B-CVA828-880-983

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division B Town Cambridge Salary £25,760 - £27,476 p.a. pro rata Salary period Yearly Closing 21/07/:59 Interview date 29/07/2026

Job overview

An opportunity has arisen to join the administration team within the Imaging Modality. You should have the ability to work well under pressure, be organised and have excellent attention to detail. You must be able to work both independently and as part of a team, liaising with staff at all levels in a confident manner and be willing to learn.

We are a diverse and friendly team who are dedicated and highly motivated to ensure both patients and staff receive the best service. As part of our Imaging Administration team, you will be required to work on a rotating shift pattern within our specialist areas. This is to broaden your skills and knowledge and to assist colleagues in different departments.

The vacancy will involve working both at Addenbrooke's Hospital and Saffron Walden Community Hospital, CB11 3HY.

The vacancy will involve shift work and possible weekends.

Main duties of the job

You will provide high quality administrative support to the department.

Tasks will include typing, Reception duties, customer service, maintaining databases, booking appointments / meeting, filing, organising and booking meeting rooms and general administrative support to the Department.

You will play a key role in the efficient day to day activities of the department. You will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.

You will answer general queries and explain information relating to the department.

Working for our organisation

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

We welcome applications from the Armed Forces.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 21 July 2026.

Interviews are due to be held on 29 July 2026.

Benefits to you

At Cambridge University Hospitals, we offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Person specification Qualifications

• Educated to GCSE level or equivalent
• NVQ Level 2 Customer Service / Business Admin / ITQ or equivalent
• Admin or equivalent experience

Experience

• Experience of working in a busy office environment or Reception role
• Experience of prioritising, planning and organising own tasks
• Working within guidelines
• Experience of customer service or dealing with the public
• Experience of IT packages - Microsoft Office
• Previous experience of working in the NHS
• Previous experience of working within medical records
• Experience of call handling
• Experience and dealing with difficult situations and confrontations

Knowledge

• Understanding confidentiality and data protection
• Understanding of customer service
• Knowledge of Trust information systems
• Knowledge of the Trust including awareness of the Trust's priorities
• Knowledge of medical terminology

Skills

• Ability to work as part of a team
• Good communication skills including telephone, e-mail and face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping to schedule and deadlines
• Good organisational skills
• Ability to meet deadlines
• Willing to take on and learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
• Ability to travel to Saffron Walden Community Hospital, CB11 3HY

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.