Roofer - Trade Operative Level 2 - (Internal Only)

Roofer - Trade Operative Level 2 - (Internal Only)

Job Type: Fixed Term Contract

Workspace: On-site

About the Role

We have an exciting opportunity for two Roofers (Trade Operative Level 2) to join the Norwich City Services Limited (NCSL) team on a fixed-term contract until 31 March 2027. If you are a skilled roofer with a commitment to high-quality workmanship and excellent customer service, we would love to hear from you. This role is open to internal applicants only.

This position involves delivering a wide range of roofing repairs and maintenance services across Norwich City Council's domestic and commercial properties and assets on behalf of NCSL. The role requires an experienced roofing operative who can work independently and efficiently to provide work to a commercial and professional standard, while ensuring excellent customer service and achieving performance targets.

Responsibilities include undertaking roofing repairs and associated preparation works, interpreting plans, drawings and specifications, requisitioning materials, liaising with supervisors and schedulers, and updating work records using mobile technology. The successful candidate will ensure compliance with health and safety legislation, maintain high service standards, and contribute to the effective delivery of maintenance services across the housing and property portfolio.

The postholder will work collaboratively with colleagues, customers and stakeholders, support continuous service improvement initiatives, maintain confidentiality when handling customer information, and where appropriate assist with the supervision and development of apprentices and trainees.

The ideal candidate will hold a City & Guilds Roofing qualification, recognised apprenticeship, or equivalent qualification, together with substantial roofing experience and a strong knowledge of industry standards. Applicants should possess excellent organisational skills, attention to detail, problem-solving abilities, and the ability to interpret drawings and specifications.

A commitment to customer service, safe working practices and effective communication is essential. A full UK driving licence is required, and candidates must be comfortable working at heights and in confined spaces. Desirable qualifications include Asbestos Awareness and CAT B Removal training, ladder training, experience using PDA or mobile workforce technology, and knowledge of domestic property repairs, particularly within a social housing environment.

Why Choose Us?

• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Friday 17th August 2026 - please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Requirements

Full UK Driving Licence

Please see job description for full essentials and desirables

About the Company

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer. We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city. NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community. Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.