ROLE FILLED - Client Principal

Remote first, with offices in Manchester and Portsmouth.

At Dootrix, we design intelligent software solutions in Microsoft Azure that empower businesses for the future. We specialise in Application Modernisation, Data Integration & AI, and Cloud Governance & Process, with the mission to be the UK's leading alternative to traditional global systems integrators (SIs).

Our passion lies in creating innovative, scalable, and secure solutions tailored to meet the unique challenges of today's dynamic businesses. Through close collaboration with our clients, we deliver bespoke solutions that enhance efficiency, agility, and competitive advantage.

Our Values

• Doo Good Work: We strive for excellence in everything we do.
• Doo Explore: We embrace curiosity and are eager to learn and grow.
• Doo Innovate: We challenge the status quo to build smarter solutions.
• Doo Together: Collaboration is at the heart of our success.
• Doo Own It: We take responsibility and deliver with integrity.
• Doo The Extraordinary: We go beyond expectations to achieve the remarkable.

About the role

Dootrix is leading the shift to agent-based computing. We're not just talking about the future, we're building it.

We are seeking a dynamic and experienced Client Principal to join our team. This role is pivotal in managing and growing key client relationships, ensuring long-term success and value creation. Reporting directly to the Head of Client Services , the Client Principal will serve as a strategic partner, driving commercial growth, fostering strong client relationships, and ensuring the highest levels of client satisfaction.

What you'll be doing

Client Relationship Management:

• Develop and maintain strong relationships with key clients, acting as their trusted advisor.
• Lead strategic conversations to understand client needs, objectives, and challenges, ensuring alignment with Dootrix's solutions.
• Work closely with client stakeholders to continually identify opportunities where we can add additional value
• Ensure client satisfaction, retention, and long-term partnership success.

• Drive commercial expansion within existing accounts, identifying opportunities for new projects and service offerings.
• Collaborate with the Head of Client Services and leadership team to define and execute account growth strategies.
• Develop business cases for expanding engagements, ensuring client ROI and long-term partnership value.
• Negotiate contracts, renewals, and commercial terms to achieve mutual success for clients and Dootrix.
• Ensure successful delivery of engagements by working closely with internal teams to maintain alignment with client expectations.
• Identify risks early, proactively addressing challenges to maintain a positive client experience.
• Support teams in understanding client business goals to ensure effective and impactful project execution.

Act as a bridge between clients and internal teams, ensuring clear communication and alignment.

Work with cross-functional teams, including sales, delivery, and leadership, to support a seamless client experience.

Contribute to the refinement of Dootrix's service offerings based on client feedback and market trends.

Represent Dootrix at client meetings, industry events, and networking opportunities to enhance brand presence.

What we're looking for

Mindset:

Passion for our industry and for staying on top of emerging technology trends.

Strong track record on educating and engaging C-Level decision makers.

Consultative mindset and naturally curious
Demonstrable approach to implementing a 'customer centric' approach to engagement delivery.

10+ years of experience in client services, account management, or a similar strategic role within a technology or professional services environment.

Proven track record of managing and growing enterprise-level client accounts.

Strong commercial acumen with experience in identifying and executing revenue growth opportunities.

Excellent relationship-building skills, with the ability to engage at all levels of an organization, including C-suite executives.

Strong negotiation and contract management skills.

Ability to work collaboratively in a fast-paced, agile environment.

Exceptional communication and presentation skills, with confidence in leading client discussions.

What's in it for you?

25 Days holiday, increasing over time

Life Assurance

Income Protection

Latest Apple kit

Access to our EAP (Employee Assistance Program)

1 Social impact day per year for volunteering

Cycle to Work

Team Member Discounts at Perks at Work

Find us a Doo'er Referral Scheme (£1,500 per Doo'er)

Training and certifications including networking opportunities

Opportunities for career growth and advancement in a fast-growing company

Dynamic and collaborative work environment with a focus on innovation and creativity

Dootrix offers fun and frequent social events, both in-person and virtual

Work-life balance

Achieving a good work-life balance is fundamental to our company culture. We believe in working to live, not living to work. You'll experience this through our flexible working options. Our focus is on your productivity and contribution to the business, rather than adherence to strict working hours.

Dootrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified individuals regardless of race, colour, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or any other characteristic protected by applicable laws. Dootrix believes that a diverse and inclusive workforce is crucial to our success as a company and is an asset to the communities we serve.

The Package

Competitive, DOE

Application Process

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