Risk and Control Manager

Trust unlocks our greatest potential.

For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'.

What you can expect ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, join our Operational Rigour team as a Risk and Control Manager. Reporting to the Head of Quality and Control, you'll lead a Risk and Control function within the 1st Line of Defence, helping to shape a strong and resilient control environment across Group Operations.

You'll ensure operational risks are clearly understood, well documented, and reported in line with regulatory expectations, our Enterprise Risk Management Framework, and ClearBank's internal policies and standards. This role is central to strengthening controls across our operational landscape and supporting a fast growing business that's doing things differently.

Your role includes

• Shape and embed a robust 1st Line risk and assurance framework, ensuring governance, controls, and oversight remain effective as the organisation scales into a global operating model
• Lead and support key initiatives aligned to the Risk agenda, including regulatory, audit, and assurance driven deliverables
• Apply deep understanding of business priorities and strategic change to maintain a strong, forward looking control environment
• Act as the central coordination point for all Group Operations Services risk and control activity, ensuring alignment, transparency, and consistent execution across teams
• Serve as a subject matter expert on operational controls, partnering with control owners across the business to strengthen policies, standards, and control design
• Oversee and drive timely closure of management actions across all three lines of defence, ensuring effective remediation and sustained accountability
• Escalate significant cross functional risks or issues to Senior Leadership Team to enable swift resolution and informed decision making
• Maintain a comprehensive view of risk events, incidents, and emerging control themes, providing stakeholders with timely insights and analysis to support proactive risk management

What you'll bring

• Proven experience in Operational Risk and Controls, with a strong track record of improving control environments
• Background in control focused roles, demonstrating a strong risk mindset and the ability to balance risk with business needs
• Solid understanding of Banking/Payments risk functions and their core activities
• Hands on experience with risk governance, including RCSAs and wider risk and control assessments
• Strong collaboration skills, with experience working effectively with 2nd and 3rd Line teams
• Excellent organisational and planning skills, with a structured approach to prioritising and delivering work
• Ability to meet tight deadlines while maintaining high quality and accuracy

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

What makes a great ClearBank team member? Does this sound like you?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you're your colleagues and customers: you really, genuinely care;
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
• 'I' before 'we', isn't in your vocabulary

If this sounds like you then we encourage you to dust off that CV and apply!

What we offer in return

• We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices - Work in a way that works for you - whether that's in the London office, at home, or hybrid.
• Holiday - 27 days of annual leave per year, plus bank holidays.
• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
• Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials - Regular social events open to all.
• Holiday swap - Option to swap your bank holidays to any other day of your choice.
• Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than ClearBank - Take a couple of days per year to do something that matters to you.
• Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts.
• Family - Enhanced family-friendly leave.
• Personal development - We offer personal development budgets, opportunities to take part in role related training and unlimited LinkedIn Learning.

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech bank fit for the future.

A little bit more about us ClearBank is Where You Can belong At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work. Here are some of the things we're most proud of:

• 42% of our senior management roles are held by women
• Our enhanced family leave policies
• Launching our partnership with Code First Girls
• Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group

Our hiring process and what you can expect Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage;

Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too);

First Interview: You'll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This will be a competency-based interview with one or more members of our team.

Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready to transform banking forever!

Our commitment to you as a candidate: We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

We wish you the best of luck with your application and maybe we'll be celebrating your new role at ClearBank soon!

Equal Opportunities ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.

ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and sexual orientation.

As part of the Company's commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process . click apply for full job details