Rider Compliance Representative

Overview

Location: Manchester, UK

Working pattern: Hybrid (3 days in the office, 2 days at home) with shift patterns (including options across Monday-Sunday, with weekend rotations or fixed schedules depending on business needs)

Languages: English required (French, Dutch, or Italian is a plus)

What You'll Be Doing

• Manage rider onboarding flows to ensure applicants move seamlessly through application pipelines to meet weekly hiring targets.
• Support market expansion efforts by assisting with end-to-end launch operations, from initial application pages to hitting active rider targets.
• Coordinate vendor operations by assigning daily tasks and performing weekly quality assurance checks to maintain high levels of productivity.
• Drive fleet compliance by executing regulatory compliance sweeps to verify rider documentation and manage active pipelines.
• Resolve compliance escalations from both internal and external stakeholders while continuously updating process and training documentation.
• Mitigate fleet risk by proactively identifying, investigating, and escalating bottlenecks or compliance vulnerabilities with proposed solutions.

What You'll Need to Thrive

• Exceptional communication skills with professional proficiency in written and spoken English.
• Superb organizational skills and a high level of attention to detail when managing structured processes.
• Strong collaborative mindset with a proven ability to work productively across teams in a fast-paced environment.
• Adaptable problem-solving approach with the ability to maintain consistency, learn quickly, and escalate issues with proactive solutions.
• Familiarity with digital tools such as Google Sheets and Salesforce, or a strong willingness and aptitude to learn them.
• Multilingual capabilities in French, Dutch, or Italian are highly desirable but not required.

Why Join Us?

• Deliveroo offers a fast-paced, global environment where service excellence drives real impact.
• Make a visible impact every day by improving outcomes for customers, riders, and restaurant partners.
• Grow through ownership and take responsibility for complex cases while shaping improvements to operations.
• Develop deep operational expertise by working across teams and markets to build regulatory and service knowledge.
• Deliver together in an inclusive culture with collaborative, values-driven teams.

Diversity, Equity and Inclusion

Deliveroo is committed to fostering an environment where everyone can do their best work and feel they belong. We welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply or require reasonable adjustments during the recruitment process, you'll have the opportunity to let us know after you submit your application. We will share details on how to request support to ensure a fair and equitable experience.

If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!