RF-2606-14 - Cleaning Supervisor

About the Company

Mount Charles Group is one of the largest privately owned soft facilities management, catering and ancillary service/product providers in Ireland. We are a customer focused, fun and family oriented business that believes people are our greatest asset.

Working Pattern

• 30 hours per week
• Monday - Sunday
• Normal working hours: 07:00 am - 04:00 pm
• Event shifts: 06:00 pm - 01:00 am
• Evenings, weekdays and weekends as required

Rewards

• 20 days' annual leave (pro rata)
• Financial education / wellbeing advisory service
• Employee Assistance Program for health & wellbeing
• Company pension scheme
• Company events

The Role - Cleaning Supervisor, ICC Waterfront Hall, Belfast

• Contract auditing: carry out quality audits as per schedule and company policy.
• Client contact: meet with clients as scheduled.
• Assist with payroll when needed.
• Check staff uniforms.
• Assist the operations manager with induction training for all new starts and staff moving sites.
• Ensure all staff perform their duties to the best of their abilities, checking each area on an ad hoc basis.
• Ensure all areas are fully stocked (toilet rolls, soap dispensers, etc.).
• Maintain own store area clean, tidy, colour coded and up to spec.
• Offer a fully flexible approach.
• Holiday cover: assist the area supervisor with approving or rejecting holiday requests and cover sickness.
• Stock ordering.
• Comply with all health, safety & hygiene standards, HACCP regulations, COSHH, and colour coding.
• Ensure all clothing, footwear and personal hygiene meet company guidelines.
• Daily staff management.

The Person

• Exceptional customer service skills.
• Strong attention to detail.
• NVQ/SVQ Level One in cleaning building interiors is an advantage but not essential.
• Previous customer service experience.
• Current BICS qualifications.
• Basic statutory training: reading, writing, speaking and listening skills to understand safety instructions and communicate with customers on a day to day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Mount Charles Group has a policy on recruiting ex offenders; a copy can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.