Revenue Operations Manager

TOPdesk is an international software company in service management, with 700+ people across 8 countries serving 5,000+ customers worldwide. We're growing at scale, which means the numbers you own here actually drive decisions - not just report on them. Our teams are diverse in background and expertise, but we operate as one: sharing ownership, trusting each other's judgment, and keeping the customer at the center of every call we make.

• Bachelor's and/or Master's degree

This is a role for someone who lives in the numbers, can pressure-test the forecast, and brings enough processrigourto make the operational side run without heroics.The goal is that every commercial leader feels they have aRevOpspartner genuinely invested in helping them hit their targets.

What You'll Personally Own

Stakeholder partnership and commercial support

• Surface pipeline risk proactively with a point of view on what to do about it, not just a report that something is off
• Be the primaryRevOpscontact for regional and segment sales leaders; show up in their forecast calls, understand their targets, and remove operational friction before it becomes a problem
• Own the inputs the VP needs for annual planning, budget conversations, and leadership reviews; partner with Finance and HR on quota-setting, capacity planning, ramp structures, and SPIFs

Lead quality standards

• In partnership with the VP, maintain funnel metrics definitions, thresholds and disqualification criteria alongside marketing, BDR/BDM, AM & CSM leadership
• Own the strategy and vendor decisions for the enrichment and prospecting stack (ZoomInfo, Clay, or equivalent)

Commissions

• Own commission plan logic and maintain plan documentation; partner with theRevOpscommissions analyst on payout calculation and processing
• Primary point of contact for plan questions and disputes; escape edge cases to VP as needed
• Contribute to the evaluation and eventual implementation of dedicated comp tooling (planned 2027)

What Your Team Executes (3-4 Direct Reports)

Forecasting and pipeline operations

• Build and maintain forecast models; track accuracy over time and embed best practices (coverage ratios, commit vs. best case discipline, stage entry/exit criteria)
• Monitor pipeline health metrics,coverage, conversion, velocity, slippageand maintain early-warning signals for at-risk regions and segments
• Build and maintain attainment dashboards, leaderboards, and gamification tools that reinforce CRM hygiene and forecast submission discipline

Lead quality operations

• Manage the enrichment stack day-to-day: data quality, suppression lists, and GDPR compliance across EMEA markets
• Run regular lead quality reviews; surface ICP drift, coverage gaps, and conversion trends across the funnel

Reporting and dashboards

• Own the recurring reporting cadence (QBRs, monthly business reviews, weekly commercial updates)
• Maintain core KPI definitions and dashboards; produce standard analyses on funnel efficiency and segment performance

What we're looking for

• 3-6yearsin Revenue Operations, Sales Operations, GTM Strategy, FP&A
• Previous roles owning a forecast that leadership trusts and improving its accuracy
• Experience working closely with FP&A
• B2B SaaS or recurring-revenue background; deep fluency in subscription metrics (ARR, NRR, GRR, pipeline coverage, win rates, CAC payback)
• Strong Salesforce reporting skills and advanced Excel modelling
• Hands on leader who enjoys working in the numbers alongside the team

This is what you do it for

The nicest colleagues, a laptop, and a salary that grows with you. That is a no brainer, of course. But there's more. Much more. Here you'll discover more of our employment conditions.

• Hybrid, flexible working and healthy work-life balance
• Learning budget equivalent to 10% of your basic salary
• Generous pension scheme with company contributions up to 8%
• Enhanced maternity & paternity leave
• Private health insurance options
• Cycle-to-work scheme and techscheme
• 15 fully paid sick days, 5 days paid parental/carer leave, and 2 volunteering days
• 26 days of paid annual leave (plus public holidays) and your birthday off!
• Employee Assistance Program for you and your family
• Unlimited career support
• Benefits including team outings & rewards, Perkbox membership, and offices with foosball, darts, and ping-pong!

10 to Grow

Use 10% of your work hours and a budget equivalent to 10% of your gross annual salary for personal development.

Simply do it during work time. Did we mention helping people is part of our DNA?

Paid parental leave

Enhanced maternity & paternity options to suit your family needs.