Retirement Living Officer

Overview

Job Title: Retirement Living Officer. Location: Base in Stafford with regular travel across Stafford area. Hours: 30 hours per week (to work across five days per week). Contract: Permanent. Salary: £22,150,79 per annum plus Essential Car User Allowance. We currently have a great opportunity for a Retirement Living Officer to join our Care Plus team on a permanent basis.

We're looking for a caring, dedicated professional to bring our values to life and ensure our customers receive outstanding services.

Responsibilities

The Role: As a Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors.

Skills and experience

• Experience of working in a customer focused environment
• Experience of taking a hands on approach to solving problems
• Good organisational skills
• Competent in using IT packages including Microsoft Word, Outlook, Excel etc
• Ability to work effectively under pressure
• Excellent verbal, written and face to face communication skills
• Full UK Driving Licence and access to your own vehicle as travel across the county will be required
• Due to the nature of this post, the role is subject to an Enhanced with Adult Barred DBS disclosure.

What we can offer you

• Comprehensive induction programme and excellent learning opportunities; mandatory and specialist training available
• 25 days holiday (pro rata) plus bank holidays
• Option to join our contributory pension scheme
• Access to a dedicated Employee Healthcare Portal
• Eye care vouchers
• Cycle to work scheme

Please see our HPG Benefits page for more information.

About Us

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: Own it, Live it, and move things forward with compassion and understanding.

Our Values

• Own it: make it happen, Improve it, move things forward
• Live it: show understanding and compassion

There's never been a better time to join us and make a real difference.

Our Inclusive Culture: The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves; creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ employee group, disability positive, heritage and culture and our allies' network.

How to apply

Please hit the Apply Now button to apply online with your up-to-date CV. If you need any support in making your application, please email careershpg.org.uk

Closing date: Friday 10th April 2026

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for; please refer to the job description for this role for details. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Terms and Conditions are subject to review and may be amended from time to time; any changes to benefits advertised would be discussed during offer and onboarding. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).