Retirement Housing Officer

We are currently recruiting for an experienced Retirement Housing Officer to join a well-established housing organisation on an initial 3-month temporary contract.This is an excellent opportunity for a housing professional with strong customer service skills and experience supporting older or vulnerable tenants within a housing, care or community-based environment.

Your new role

• Deliver an enhanced housing management service to tenants living in retirement housing accommodation.
• Build positive relationships with tenants, their families and external agencies.
• Promote tenant independence, wellbeing and participation.
• Carry out regular tenant welfare visits and settling-in visits for new residents.
• Signpost tenants to relevant support services and community resources.
• Liaise with Social Work, Health Services, Care Providers and other partner agencies.
• Respond to emergency alarm provider enquiries during working hours.
• Coordinate and support tenant activities and social events.
• Conduct estate inspections and report concerns where required.
• Liaise with maintenance teams regarding repairs and planned works.
• Support tenants with access arrangements for housing management and maintenance visits.
• Provide general administrative support and assist with incoming enquiries as required.

What you'll need to succeed

• Previous experience working within housing, retirement housing, supported housing or a customer-focused community role.
• Experience supporting vulnerable customers and working with external support agencies.
• Strong communication and relationship-building skills.
• Ability to work independently and manage a varied workload.
• Good IT skills, including Microsoft Office.
• A customer-focused approach with a genuine desire to support tenants and improve services.
• Access to transport to travel between schemes if required.

What you'll get in return

• Immediate start
• Initial 3-month contract with potential for extension
• Opportunity to make a positive difference within a tenant-focused service
• Varied and rewarding role within the social housing sector

What you need to do now

If you have experience delivering excellent customer service within housing and enjoy supporting older tenants to live independently, we'd love to hear from you.