Retail Trainee Manager - Esher

Overview

Fancy joining the UK's number one Wine Specialist? Majestic Wine are looking for dynamic, ambitious and driven individuals in Esher who want to grow and develop in a company that's revolutionising retail.

Who are we? Majestic is the UK's largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company has undergone a transformation and turnaround programme and now shows record market share growth, a new product range, a new website and six new stores, with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, online and in-store. Majestic's key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

The Role

As a Majestic Trainee Manager, you will support your Store Manager in driving sales performance and the day-to-day running of your store. You'll deliver an exceptional customer experience and optimise KPI performance while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Responsibilities

• Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility for the store and team in their absence.
• Drive store performance by maximising sales opportunities. Optimise KPI performance by identifying focus KPIs and building plans to improve them and exceed targets.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty and repeat purchases.
• Provide a VIP concierge service to customers, actively contacting them with updates on products and tastings.
• Sell the story not the discount. Demonstrate passion for the product with in-depth knowledge of the range, manage a tasting events programme and execute an enticing tasting counter.
• Support recruitment, management and development of the team. Be a sounding board and source of support for more junior team members, feeding back to the Store Manager as appropriate.
• Help junior team members develop product knowledge and pass their WSET qualifications while continuously developing your own knowledge.
• Take accountability for the store's appearance and maintenance-internally and externally-and ensure swift reporting and escalation until resolved.
• Continuously identify opportunities to improve and optimise store operations.
• Remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.
• Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required

• Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
• Ability to deliver exceptional customer experience and service.
• Experience of understanding retail KPIs and how to drive improvements.
• Ability to prioritise and strategically problem solve in high-pressure environments.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Excellent communication and time management skills.
• WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification to progress to Store Manager.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you?

• Competitive Salary & Performance Bonus
• Up to 20% staff discount
• Career development opportunities with in-house training schemes
• Incentives that take you around the world to explore different vineyards
• Contributory Company Pension Plan
• Life Assurance (worth 3 times annual salary)
• Uniform provided
• 29 days holiday, including public and bank holidays
• Invites to wine tasting events
• Access to Retail Trust with discounts, counselling and support
• Company maternity, paternity and adoption leave after 26 weeks
• Long service rewards
• Full training for the first 3 months with ongoing career support
• Company sick pay scheme

Job Specifics

• Contract: Permanent
• Hours: 39 and 45 hours per week contracts available

We look forward to receiving your application! Together we are Majestic!

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date. We will only be able to offer feedback to those candidates who attend an interview.