Retail Team Member 12.75 per hour

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Fountains Abbey, answer their questions, and help them make the most of their day.

Salary: £12.75 per hour

Contract Duration: Fixed term until 30th September 2026

Contract Type: This is a zero-hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and Bank Holidays, but does not require evening or split shifts. Typically, shifts will start at 10am and finish at 5:45pm.

Provisional Interview Date: Tuesday 14th July

Proposed Start Date: Late July

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Fountains Abbey Shop is an important part of the visitor experience, and as a Retail Team Member, you'll develop your knowledge of the site, as well as learn about retail at the National Trust. The shop is a busy and varied environment, stocking a range of products across multiple departments, including locally sourced goods and plants. You'll join a team of hard-working, outgoing, and friendly staff and volunteers. This role reports to the Retail Manager.

As a Retail Team Member, you'll offer customers help and shopping advice, working as a team to deliver great service. Other duties include receiving and unpacking deliveries, creating and maintaining displays both inside and outside, watering/looking after our plants and keeping the shop floor and our storage facilities clean and organised. This role would suit anyone with a passion for delivering great customer service and an interest in learning about retail.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria

National Trust place

Fountains Abbey, Fountains, Ripon, HG4 3DY

Requirements

Compliance. Eligibility to Work in the UK

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date: 5th July 2026