Retail Team Member 12.75 per hour

Summary

We're looking for a Retail Team Member to welcome visitors to the National Trust shop at Bodnant, to answer their questions and help them make the most of their day.

Salary and Contract

Salary: £12.75 per hour

Contract Type: This is a zero hour contract, meaning we can't guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We'll try to give as much notice as possible. The role includes weekends and bank holidays but does not require evening or split shifts. Shifts will fall between the hours of 9:00 a.m. and 6:00 p.m., with a variety of start times.

Contract Duration: Fixed term until 31st October 2026

Interview Date: Friday 10th July at Bodnant

Assessment will be required in place of a CV or online application form.

What you'll be doing

As a member of the retail team, you'll be offering visitors help and advice with their shopping. You'll have high standards of presentation in the shop while providing excellent service to all customers.

You'll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.

Full role profile is attached (not included here).

Who we're looking for

• Focused on giving great service to everyone you meet
• A team player, but also happy to work on your own initiative
• Well organised and adaptable
• Willing to learn new skills

Benefits

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Location

National Trust shop at Bodnant, Tal y Cafn, Conwy, LL28 5RE

Requirements

Compliance. Eligibility to work in the UK.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date

5th July 2026