Retail Supervisor

The Role

As a Supervisor you are the ultimate Service Role Model in our store. Along with the Managers you are responsible for creating a world class shopping environment for our customers. You lead the team setting the pace, driving the productivity whilst maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like. You will be responsible for leading the team day to day, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind the scenes runs smoothly. You are an excellent communicator and always work with pace and authority getting the best from the team.

This role is on a 24-hour per-week contract.

Responsibilities

• Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
• Motivate, guide and mentor team members to exceed goals and create a positive environment during shifts.
• Train new team members in company standards, customer service, and job duties.
• Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.

Driving Results

• Clearly communicate with and direct the team to ensure all tasks are delivered.
• Drive any business initiatives and encourage and support the team to deliver the targets set (e.g., email capture).
• Support the Managers to achieve all targets set for the team.
• Build relationships across the Business to share best practice.

Commercial Flair

• Make commercial decisions and suggestions to improve Business performance.
• Drive the team to ensure store standards meet the Company expectations, creating the right shopping experience for our customers.
• Ensure the team delivers "all sizes out" and escalates to the Managers any issues that prevent the stock being there for our customers.
• Use all Business reports available to effectively identify risks and opportunities and can use the reports on store visits.
• Be aware of what the competition is doing on the high street and on the Internet, supporting the Managers to ensure we are always a step ahead, providing a unique shopping experience.

Developing the Best

• Takes ownership of your own development acting as a role model for the team.
• Support the Manager recruit new team members and act as a coach for them.
• Help the Managers create a culture where wellbeing matters, good performance is rewarded and recognised and builds a community which people want to be part of.
• Can adapt your style and approach to fit the needs of the team, understanding how your actions might impact some individuals.

Operations

• Able to spot potential risks and take action where appropriate, always escalating them to a Manager.
• Takes accountability for the Health and Safety of customers and the team, taking action to reduce risks where appropriate and thereby supporting the Managers to meet all H&S requirements.
• Supports the operational running of the store, holding the store and leading the team, acting as a key holder and ensuring that all procedures are adhered to.
• Is aware of the impact that Stock-loss and markdowns have on the store and supports controlling this.

Future Focus

• Awareness of day to day in store planning the weeks ahead that are relevant to your role ensuring the team are in place and aware of future events coming up (e.g., stock takes, layout changes, promotional activity, etc.).
• Embrace new technology and Business initiatives coaching the team to understand the importance and commercial impact of moving to be a multichannel brand, allowing customers to shop online and in store.

Key skills

• Ideally have worked within a supervisory or management role in a customer facing environment
• Retail exposure beneficial
• The ability to thrive in a sales targeted environment

Personal qualities

• Outstanding written and verbal communication skills
• A desire to use your initiative to solve problems
• Proven leadership ability
• Decision-making
• Excellent Interpersonal skills
• Adaptable to change
• Time management
• Conflict resolution