Retail Supervisor

About Us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

As a Retail Supervisor, you'll be a key player in our retail operation, working closely with the Retail Store Managers and wider Retail Management Team. Your will maximise shop sales, motivate a team of Retail Assistants and Floor Leads, and ensure that every customer who walks through our doors enjoys a world-class customer experience. With record visitor numbers, this is a fast-paced and dynamic environment where adaptability, teamwork, and a positive attitude are essential.

There's never been a better time to join us. With retail sales soaring and the Museum more popular than ever, this is a rare opportunity to be part of something truly special. If you're passionate about retail, motivated by success, and ready to make a difference in one of the UK's most iconic institutions, we'd love to hear from you.

About you

You're a leader with a strong background in driving sales and delivering exceptional customer service in fast-paced, target-driven retail environment and you thrive on motivating and coaching your team to perform at their best to achieve ambitious targets.

With a good understanding of visual merchandising and effective stock management, you know how to create a visually appealing and inviting store environment that maximises sales. You lead by example, bringing a proactive, hands-on approach and a positive attitude that fosters a high-performance, target-focused culture.

Highly organised and detail-oriented, you excel at managing your time, prioritising tasks, and delegating effectively to keep things running smoothly. You're a true team player who takes pride in achieving results and helping others succeed.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum's values and forms the framework for the way we work.

Find out more here

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

Due to the nature of this role the work pattern will be 100% on site.

How to apply

If this sounds like you, please apply below by clicking on Apply for job.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 23:59 on 1 June 2025

Interviews expected: 9 June 2025

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.