Retail Supervisor - Meadowhall, Sheffield

Location: Sheffield Meadowhall

Salary: £32,243 per annum

12 month FTC

Some of our fantastic benefits

• Up to 10% annual bonus
• Complimentary Nespresso machine and monthly allowance of capsules
• 25 days holiday entitlement with bank holidays on top

This is a full-time opportunity on a 12-month fixed term contract basis. Please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let it stop you from applying.

We are looking for a proactive and commercially driven Retail Supervisor to join the team at our Sheffield Meadowhall location.

Your impact

Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Completing shop floor observations and providing feedback to the team in line with management support.
• Utilising customer experience and everyday coaching across the team.
• Delivering a high standard of customer service.
• Facilitating team training sessions.
• Taking accountability for managing and resolving escalated complaints.
• Monitoring and leading on internal control processes.
• Leading on ad hoc audits.

Your ingredients for success

To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill set.

Other key attributes include:

• A proven track record of delivering exceptional customer service.
• A strong understanding of the retail and competitive environment in which the Nespresso business operates.
• Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
• The ability to maintain and support a positive and collaborative team culture.

We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

Sheffield, South Yorkshire, United Kingdom