Retail Process & Improvement Coordinator

Overview

Reporting to the Retail Process & Compliance Manager, this role supports the governance, documentation and delivery of key initiatives that drive process changes, compliance and improvement agendas across Retail Operations.

The role turns business requirements and improvement opportunities into clear processes, operational materials, reporting and tracked actions. Working across stores, Central Operations and relevant support functions, the role helps ensure operational changes, compliance activity and improvement initiatives are effectively controlled, communicated and embedded

What's in it for you?

• 28 days' holiday(including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Responsibilities Process & Documentation Support

• Maintain process documentation, guidance, procedures and operating standards.

Reporting & Insight

• Produce regular reports, dashboards and performance updates.

Governance & Administration

• Coordinate governance, audit and compliance activities.

Improvement Coordination

• Support the planning, testing and implementation of process improvements.

Stakeholder Support

• Provide administrative and coordination support across business initiatives and projects.

Qualifications

• Experience in a retail operations, compliance, continuous improvement or project support environment.
• Excellent written communication skills, with experience producing processes, procedures, guidance or operational materials.
• Analytical capability, with confidence using Excel and Power BI to maintain reporting, interpret information and identify trends.
• Strong organisational skills, with experience coordinating projects, governance or improvement activity and managing actions through to completion.
• Confidence identifying operational impacts, risks and issues and escalating them appropriately.
• Proficiency in Microsoft 365, including Teams and SharePoint; experience of Power Platform solutions would be advantageous.
• Desirable: Understanding of retail operations, compliance requirements, audit activity or operational controls.

At Screwfix, Your Wellbeing Comes First: Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Sustainability at Screwfix

We're committed to building a better future for our community and our planet. That's why we're doing everything we are doing in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We're on a mission to put sustainability at the forefront of everything we do. Join us.

We've worked hard to create a culture of inclusivity and genuine community. We're a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you'll be listened to, encouraged, and given the tools and training you need to get ahead. You'll always know where you are with us. We're open. We're fair. And we believe in opportunities for everyone.

Please let us know at if you need any additional support or adjustments when it comes to your application.