Retail Manager

Retail Manager for the York Area: split your week between Beningbrough Hall and York Shop, a National Trust high street shop.

This is a unique opportunity to lead retail operations across both a National Trust property and a high street location, balancing commercial performance with exceptional customer experiences. You'll play an important role in helping people enjoy their day, while generating crucial funds for the National Trust to invest in protecting and caring for places. In return, we'll give you the freedom to be creative and the support and tools you need to develop your career. Internally, you'll be known as "Retail Manager (Band 1)".

Salary: £29,367 per annum

Hours: 37.5 hours per week, typically worked between 9:30am and 5:30pm, 5 days out of 7, including weekends and Bank Holidays.

Contract Duration: Permanent

Interviews: Week commencing 13th July 2026

What it's like to work here

Reporting to the Commercial Area Manager, you'll be a key part in the Commercial Operations Team and lead a team of Retail Team Leaders, Team Members and Volunteers across the York Area. You'll also be part of the property leadership team, working closely with the General Manager and wider team, playing an active role in decisions that affect the portfolio.

To find out more about what it's like to work within "Retail" at the National Trust, watch our video.

What you'll be doing

Your focus every day will be on delivering the best possible experience for our customers. You'll lead your team from the front, encouraging them to engage with visitors, listen to what they want and create memorable experiences.

You'll inspire your team to help every customer understand the difference their contribution - however small - makes to the Trust's work in protecting nature, beauty and history. You'll set ambitious targets and work collaboratively with your team to achieve them through outstanding customer service, strong commercial performance and excellent presentation of our retail offer.

Who we're looking for

• An experienced retail manager, familiar with standard processes (selling, merchandising, space management, stock control, risk).
• Skilled in coaching, developing and leading teams.
• Experienced in managing rotas and recruiting staff.
• Adept at getting maximum sales out of a retail outlet.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days related to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Beningbrough Hall, Beningbrough, York, YO30 1DD

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date: 5th July 2026