Retail Manager

Retail Manager

Application Deadline: 16 May 2026

Department: Retail

Employment Type: Full Time

Location: Bridgwater

Description

We're looking for a confident, customer-focused, and commercially minded individual to join our team as a Retail Manager. If you're passionate about leading people, delivering great service, and supporting rural communities, we'd love to hear from you.

About The Role

Contract: Permanent

Hours: Full-time

Hours of Work: 37.5 Hours per week

As Retail Manager, you'll play a key role in leading the Customer Experience Team and supporting the day-to-day running of the store. You'll help drive commercial performance, build strong customer relationships, and ensure the store is a welcoming, well-presented, and solution-focused environment.

Key responsibilities include:

• Leading and developing the Customer Experience Team to deliver excellent service and product knowledge
• Supporting store operations including merchandising, promotions, and compliance
• Building strong relationships with customers and identifying opportunities to grow sales and membership
• Analysing business data to inform decisions and drive performance
• Deputising for the Store Manager and contributing to store leadership
• Supporting the store to achieve KPIs including basket spend, membership conversion, and customer satisfaction
• Promoting our products, services, and membership scheme to drive loyalty and engagement
• Maintaining high standards of store presentation and product availability

About You

• Proven experience in a supervisory or management role within a retail or customer-facing environment
• Strong leadership, communication, and organisational skills
• Good IT skills and confidence using business systems
• Knowledge of health & safety, compliance, and retail operations
• A proactive, adaptable, and solution-focused approach
• AMTRA, BASIS, or knowledge of FIAS/UFAS/NOPS (desirable)
• NVQ or equivalent in retail (desirable)

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies