Retail Deputy Manager Retail Store Roles Nottingham (Victoria Centre), UK

Retail Deputy Manager

26 hour contract

Role Overview

As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You'll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager's absence. You'll be a role model for the team - motivating, coaching, and ensuring every shift runs smoothly.

Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions. By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well stocked, tidy, safe, and welcoming.

Your Mission

• Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
• Take ownership of key operational areas such as stock management, merchandising, and compliance.
• Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
• Coach and develop team members, providing feedback and support to help them grow.
• Step up to manage the store in the absence of the Store Manager, ensuring smooth day to day operations.
• Support recruitment, onboarding, and training of new team members.
• Monitor store performance and contribute ideas to improve sales and efficiency.
• Ensure health & safety, cash handling, and loss prevention procedures are followed.
• Foster a positive, inclusive, and high performing team culture.

Skills / Behaviours

• Experience in a supervisory or team leadership role within retail or customer service.
• Strong communication and interpersonal skills.
• Confident in leading a team and making decisions.
• Organised and able to manage multiple priorities.
• Customer focused with a passion for delivering great service.
• Flexible and reliable, with a hands on approach.
• Experience in a high volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience supporting recruitment, training, or performance management.

Being a Great Leader

• Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
• Lead your team to reach their potential and steer your store to break records and get in the spotlight.
• Work collaboratively with support departments and peers, providing constructive feedback for improvement.
• Support your team's well being and aspirations, engaging in everyday conversations about performance and career development.

Our Perks

• 25% colleague discount
• MyWorks access to exclusive online discounts across hundreds of retailers and services
• Family friendly leave with enhanced maternity, paternity and adoption pay
• Holiday allowance of 33 days, including bank holidays, increasing with long service
• Can Do Academy for training and development opportunities
• Stream early access to 50% of wages as earned
• Share scheme ownership of The Works
• 24/7 support through Retail Trust Charity Employee Assistance Programme
• Healthcare cash plan for everyday healthcare costs
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving

Equal Opportunity Statement

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community. We are open to discussions around working hours and flexible working and facilitate reasonable adjustments for interviews.