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Retail Business Support Manager

Posted 1 hour 31 minutes ago by The Rowans Hospice

Permanent

Full Time

Administration Jobs

Hampshire, Portsmouth, United Kingdom, PO1 1

Job Description

Retail Business Support Manager

About the role

We have an exciting opportunity for a Retail Business Support Manager to join the team on a full time (37.5 hours per week) permanent contract. The Retail Business Support Manager will report directly to the Head of Retail and play a key role in supporting shop managers across the charity's retail estate to ensure strong operational performance, compliance, and income growth.

The postholder will provide hands on operational support to shop managers, managing the day to day running of shops, driving sales performance, and embedding consistent standards. They will work collaboratively to identify opportunities to increase income, improve efficiency, and enhance the customer and donor experience.

Key responsibilities include carrying out regular shop standards and compliance audits, monitoring and reviewing KPIs, and supporting managers to deliver agreed budgets. The role will also ensure all shops comply with Health & Safety requirements, charity retail regulations, organisational policies and values. In addition, the Retail Business Support Manager will support workforce and manpower planning, including rota management, absence cover, and efficient use of paid staff and volunteers, ensuring shops are adequately resourced at all times.

This role acts as a key link between shop managers and the Head of Retail, helping to implement strategic initiatives, share best practice and support continuous improvement across the retail operation.

Due to covering multiple sites, a car and drivers licence are essential to the role.

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