Retail Assistant - Ski Hardware Department

For over 90 years, we've been equipping people for adventures. Founded and based in Greater Manchester, we are proud to be the UK's leading independent outdoor and snowsports retailer. From central London to the Scottish Highlands, our stores are staffed by people who share a passion for the mountains and the kit that makes adventures possible. As a Retail Assistant in our Ski Hardware Department, you'll help customers find and fit the right ski equipment. You'll use your technical knowledge to deliver expert service, from boot fittings to ski setup, ensuring every customer leaves ready for the slopes.

What you'll be doing

• Helping customers choose the right ski hardware for their needs

• Analysing feet & fitting ski boots for comfort & performance

• Adjusting bindings & customising ski boots & footbeds

• Sharing your expertise, product knowledge, & passion for skiing

• Working with your team to deliver excellent service & create a welcoming environment

• Maintaining store displays & stock organisation

• Completing daily operations accurately & efficiently

Who you are

• Passionate about skiing, with experience and knowledge of ski hardware

• A confident communicator with good people skills

• Enjoy helping customers & creating a welcoming experience

• Practical, detail-oriented, & eager to learn

• Honest, hardworking, & team-focused

• Flexible with working hours, including evenings, weekends, & holidays

• Fluent in English; extra languages are a plus

What you'll get from us

• An inclusive workplace that values diversity

• Support from a family-owned business where individuals matter

• Ongoing product & brand training, including on-the-hill events

• Opportunities for career progression

• Generous staff discounts & pro deals

• Paid charity days, refer-a-friend bonus, & cycle-to-work scheme