Retail Apprentice Travel Advisor

Overview

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as an Apprentice Travel Advisor in Stevenage store we'll provide a valuable insight into the world of travel and fully support you in working towards the Level 3 Travel Consultant Apprenticeship. Our two-year Apprenticeship Scheme is structured to develop you into a destination expert so that you can recommend and sell holidays, cruise, UK breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our commitment to provide exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends, bank holidays and evenings at some of our busier stores.

Offer

• TUI offers more than just a starting salary of £8.50 per hour, which increases after the first year.
• Be rewarded for exceeding your targets with our commission scheme.
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off.
• Benefit from our Health and Wellbeing program across key areas - financial, health, social, community and career.
• Investment in your development and career progression.
• Pension scheme and life assurance.

Job Responsibilities

• Use your passion to inspire our customers and colleagues while enjoying a great amount of fun.
• Drive to achieve will lead you to exceed your sales and objectives - in Retail we call it 'Smashing your Targets'.
• Embrace change and rise to the challenges of a customer engaged role face to face and virtually.
• When things don't go to plan, you will collaborate with your colleague network to investigate and resolve any question or complaint.
• As technology advances, you'll receive support and training on a variety of systems, empowering you to enhance your knowledge, skills and behaviours to confidently adapt your style and bring memorable holidays to life for our customers.
• Be given time within your working week to complete practical and written assignments via your online learning platform and, with the support of your manager and a dedicated learning coach, be guided through your apprenticeship with the aim to achieve a Level 3 Travel Consultant qualification.

Qualifications

• Good knowledge of excellent customer service and a genuine passion to work within tourism.
• Dedicated to achieving goals, targets and a Level 3 Travel Consultant qualification.
• Self motivated and willing to act on feedback, remaining positive when faced with challenges.
• Willing to embrace change and adapt to new ways of working.
• A team player who engages and collaborates with customers and colleagues.
• An organised individual who takes pride in their work and can communicate effectively.
• Grade 9 - 4 GCSE or equivalent in both English and Maths.
• Able to work a varied shift pattern each week in line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless.

We're committed to supporting candidates with disabilities and impairments; if you require any support, please let us know.