Retail & Operations Manager - Taunton

BASELINE INFORMATIONJOB TITLE: Retail Sales & Operations ManagerLOCATION: TauntonTYPE: Showroom basedSALARY: £50,000 OTE with uncapped bonusHOURS: 40 hours per week

About Us

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world leading company in home services. Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, Neighbourly has consistently grown year on year.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers
• London Greensleeves Lawn Care

Reporting Structure

Reports to: Managing DirectorDirect reports: Sales Consultants, Driver & Operations AssistantKey relationships: Brand Leader, Business Development Manager, Finance & Sales Admin team, Shared functions (marketing, IT, HR)

Purpose of the Role

This is more than a management role, it's a launchpad for future business ownership. As the Retail Sales & Operations Manager, you'll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you'll have the opportunity to purchase and operate the business as a business owner.

Key Responsibilities

• Drive growth and profitable turnover for the business.
• Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
• Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions. Assist in gathering relevant information from customer enquiries prior to a home visit and support the Showroom Consultant.
• Sales & Quoting: Create in home quotations, present features and benefits, close sales, resolve customer concerns, and take payments.
• Follow up: Respond to enquiries and unsold appointments, conduct post sale surveys for measurements.
• Project Management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
• Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations in line with current brand guidelines.
• Opening/closing showroom (key holder duties). Showroom operational hours Monday - Friday 9:00am - 5:00pm, Saturdays 10:00am - 4:00pm.
• Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
• Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
• Recruit, train, coach and guide the in house team, including all aspects of HR management.
• Any other reasonable duty that falls within your capabilities.

Experience / Skills / Knowledge

• Previous management experience advantageous.
• IT literate (Microsoft Office/CRM).
• Excellent commercial attributes - with strong business acumen, sales focused, relationship builder, and an engaging networker.
• Strong leadership, organisational and communication skills.
• Financial acumen and understanding of business principles (including P&L, financial reporting).
• Awareness of previous execution of the sales process and background understanding of the customer journey/experience.
• UK driving licence.

Behaviours

• Resilient, customer and sales focused.
• Open & clear communicator.
• Organised, self motivated & hardworking.
• Problem solver, proactive & hands on.
• Able to work independently and as part of a team.

What We Can Offer

• Competitive salary with performance bonuses.
• Comprehensive training and support from us (the franchisor).
• A clear and supported pathway to franchise ownership.
• Access to a proven business model with strong brand recognition.
• A collaborative and supportive team environment.
• The opportunity to purchase and operate as a business owner.

Inclusivity Statement

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.