Restaurant: Front of House - Waiting Staff

Restaurant: Front of House - Waiting Staff

Posted Thursday 2 July 2026 at 00:00

Job Description

Your primary responsibility is to provide professional support to our customers in the restaurant and work closely with the Restaurant Manager to help the business succeed.

Responsibilities

• Provide an enjoyable restaurant experience for everyone by:
  • Ensuring all customers are greeted and offered assistance
  • Handling customer queries courteously and efficiently
  • Identifying customer needs through interaction, and taking appropriate action
• Maintaining excellent standards of hygiene and housekeeping in accordance with company guidelines

Qualifications

• Good friendly manner
• Good interpersonal skills
• Willingness to learn

Benefits

• Employee Discount - 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years' service and 30% after 5 years' service.
• Holiday (including bank holidays) - 5.6 weeks on joining, increasing to 6.2 weeks after 2 years' service and 6.6 weeks after 5 years' service.
• Bonus - Non-contractual bonus at Christmas, based on company profit.
• Pension - Defined Contribution Pension Plan with company matching if criteria met.
• Attendance bonus - After one year's service, one day holiday (pro rate) added for 100% attendance.
• Made A Difference Scheme (M.A.D) - Monthly winner award for outstanding customer service.
• Learning & Development - Opportunities to develop skills and confidence.
• Birthday - After 6 months service, leave early on birthday if it falls on contract day; at 2 years receive £25 Squires gift voucher.
• Cycle2work scheme - Offer % saving on new cycling equipment after 1 year's service.
• Child's first day at school - After 1 year's service, work late and leave early on your child's first day at school.
• RHS Membership / Tree planting - After 1 year's service choose a tree or shrub up to £50 retail or RHS membership.
• Employee Assistance Programme (EAP) - Eligible after 2 years' service.
• Retirement - After 15 years service, reduced hours by a fifth while pay remains same for final 3 months.
• Free Parking - Available to all employees in designated parking areas.