Restaurant Floor Manager (THL)

Restaurant Floor Manager

We are currently looking for a Restaurant Floor Manager to join our unique one of the most popular properties in central London, Treehouse Hotel London.

You will support the General Manager of our unique vibrant Restaurant in leading daily operations, managing the team, delivering excellent guest experiences, and driving sales in a fast paced, premium hospitality environment.

The ideal candidate will have strong leadership skills, experience in high-volume bars or restaurants, a hands on approach, and a passion for great service, cocktails, events, and team development.

Treehouse Hotels was founded on the ideas that inspire children to build a treehouse Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. It's an escape from reality a place you've maybe never been but have always belonged.

About the Role:

The Floor Manager will work closely with the restaurant General manager to ensure smooth operations, excellent guest experience including service recovery (when required), strong team performance, and consistent delivery of service standards. This role requires strong leadership, attention to detail, and the ability to manage both service and business priorities in a fast paced environment.

You'll take responsibility for the day to day operations of the restaurant team, always ensuring the smooth and professional delivery of service and be a hands on Leader involving being on your feet, so you'll bring a positive attitude and the stamina to support our fast paced environment.

As the Floor Manager you will be responsible for the general work, composure, and actions of all venue staff to support the leadership team across the venue. They train and coach the team in a systematic and professional way to consistently achieve service standards and product delivery.

Key Responsibilities

• Lead the day-to-day operation of the department to ensure service standards are followed.
• Consistently offer professional, friendly, and engaging service.
• Make sure that waiters opening/closing duty are done.
• Delegate tasks and support staff and managers.
• Actively participate in daily briefing.
• Set up and close front and back of house areas each day to brand standards.
• Deal with complaints or problems with a positive attitude.
• Coach and develop new and existing team members, setting goals and delivering feedback and training, and conducting daily team briefings, training sessions, and motivational activities.
• Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
• Promote guest engagement through visible leadership and tailored service.
• Keep kitchen staff informed and up to date about special events.
• Follow all health and safety and food hygiene laws.

About You:

Experienced Leader - You've successfully led a team in a hospitality or front of house environment.

Guest Focused - You go above and beyond to ensure each guest feels welcome and valued.

People Developer - You're confident mentoring your team, setting performance goals, and giving regular feedback. Strong Communicator - You share goals and updates clearly, and handle guest and team issues calmly and professionally.

Detail Oriented - You keep on top of tasks, timings, and team rotas with precision and accuracy.

Adaptable and Calm - Whether it's a last minute room change or a full lobby, you remain composed and proactive under pressure.

• Excellent communication and team coordination abilities.
• Hands on, energetic, and adaptable approach to problem solving and team support.
• Strong understanding of food safety, health & safety, and brand compliance.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well earned boost to your pay check.

Get Paid in Real Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips-all in real time.

Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well earned break.

Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.

Spa Discounts: Self care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.

Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out, Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.

Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.

Long Service Awards: Celebrate key milestones with us, starting from just one year of service-plus enjoy extra annual leave as a thank you for your commitment.

Recommend a Friend: Bring great people into the team and earn a bonus when they join!

24/7 Support: We're committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

Pension Scheme: Plan for your future with our pension plan, designed to help you build long term security.

Year Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year! Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.