Resource Planner & Administrator

We are seeking an experienced Resource Planner & Administrator to join our Foodservice Solutions team, based at our Stevenage office.

To ensure efficient delivery and deployment of reactive service engineers, materials and associated resources to meet both the clients agreed contract requirements and the business' needs, ensuring a customer first attitude and delivering excellence in customer service. To create and submit engineers' timesheets by ensuring timesheets are correct and job sheets are completed post attendance.

• Schedule engineers and third-party contractors on the day jobs are raised, ensuring the most effective use of resources based on skill set, geographical location, contractual requirements and engineer availability.
• Ensure all job allocations include the appropriate number of engineers, required equipment and consideration of related works or estimates for the client.
• Build strong working relationships with engineers through regular communication to maximise efficiency and service delivery.
• Proactively manage engineers' diaries, ensuring all new jobs are allocated promptly and any gaps in schedules are minimised.
• Review reactive maintenance jobs daily, taking ownership of outstanding actions and ensuring timely resolution, including supporting colleagues during periods of absence or increased workload.
• Identify opportunities to improve first-time fix rates by arranging the dispatch of required parts prior to engineer attendance where appropriate.
• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Collaborative and supportive work environment.
• Training and cross-training opportunities.
• Contribution to a dynamic and growing company.

Gratte Brothers Group is an equal opportunities employer and welcome applications from all qualified candidates.