Resort Assistant Night Manager

JOB TITLE - Resort Assistant Night Manager
DEPARTMENT - Front Office
CONTRACT TYPE - Permanent
RATE OF PAY - Competitive plus amazing benefits
HOURS - Full Time
LOCATION - Newport, NP18 1HQ
ID - Req

OVERVIEW
Join the 'Greatest Story in Hospitality' by becoming one of our 'Hospitality Heroes' as a Resort Assistant Night Manager based at our 5-star hotel - just one of the fantastic opportunities we offer from 'Manor to Marina'.

Ideal Hero - Qualifications

• A highly skilled assistant manager with a strong, hands on leadership style - someone who tackles challenges head on and thrives under pressure.
• A positive, problem solving mindset, always thinking one step ahead.
• Exceptional communication skills and a guest oriented approach.
• Flexibility and dedication - our guests deserve the best, and sometimes that means going the extra mile.
• A passion for excellence - our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
• Previous experience in a similar role, with a strong understanding of night operations.

Responsibilities

• Take charge of the entire Front Office operation, ensuring seamless service and high standards.
• Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
• Own the Night Audit, ensuring all reports and records are accurate and up to date.
• Be the face of leadership in the absence of senior managers - taking full responsibility for the hotel.
• Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times.
• Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
• Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
• Stay on top of all hotel operations, making sure every department is in sync.

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end of year awards.

Recruitment Info

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.