ResLife Operations Team Leader

Salary Starting from £26,707, rising to £30,378

Grade Grade 5

Contract Type Full Time, Open Ended

Placed on Tuesday 28 July 2026

Closing date Tuesday 11 August 2026

Reference KD13827

Special Conditions A variable shift pattern, working 5 days out of 7, Uniform, footwear or personal protective equipment is supplied and is required to be worn, Manual handling, Please see job description for all special conditions.

You'll play a key role in helping students transition from living at home to fully independent living, while ensuring all accommodation users have the best possible experience during their stay with us.

Your responsibilities will include:

• Line managing cleaning and portering staff
• Investigating and reporting maintenance issues
• Ensuring health and safety guidance is followed
• Acting as the face of the department and engaging with students and visitors

This role involves working on a 5 over 7 rota. Cleaning is required in some areas at weekends, therefore there is an expectation to work weekends on a rota basis. Weekend rota work requirements apply mainly during the summer peak period.

About you

You'll be an organised and proactive individual with experience of working in a fast-paced operational environment, ideally within accommodation, hospitality or facilities services.

You'll also have:

• Strong communication and problem-solving skills
• Experience supervising and supporting staff
• The ability to balance customer service with operational priorities
• A commitment to staff development and an inclusive working environment

About the department

The University of Bath's Campus Services provides accommodation for more than 5,000 students throughout the academic year. During the summer months, external organisations also use our accommodation and facilities for conferences, summer camps and away days.

Campus Services supports the University's strategy by providing high-quality services that underpin excellence in education, research and the overall experience of students, staff, visitors and commercial customers.

With more than 400 staff, Campus Services consists of a diverse range of teams, including Operations, Hospitality, Retail, Cleaning and Portering, Security, Postal Services and Landscaping.

This role is offered on a full-time, permanent basis, working 36.5 hours per week.

Campus Services New Starter bonus .In addition to the great benefits Campus Services' offers, this role is eligible for a £1,000 bonus. This is payable the month after successfully passing your six months' probation.

This role is also eligible for the Campus Services Refer a Friend bonus .

Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We're committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK:We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting:We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.