Residential Support Worker (Day & Waking Night)

Residential Support Worker (Day & Waking Night)

We're passionate about helping children and young people reach their full potential. If you share our values of Raising Hope, Restoring Trust, and Rebuilding Lives, we'd love to hear from you.

Location: Plaistow (Howards House) and East London (Jericho House)

Contract: Full time, Part time, and Bank (Waking Night contracts available)

Reports to: Deputy/Registered Manager

At JTA, you'll be part of a skilled, caring team in Ofsted registered children's homes supporting young people with emotional and behavioural difficulties (EBD). You'll help create a safe, nurturing environment that feels as close to family as possible-and you'll see the difference your work makes every day.

What you'll do

• Provide warm, consistent emotional and social support-building trust and positive relationships.
• Safeguard and promote welfare at all times, following care plans, behaviour support plans and risk assessments.
• Encourage individual interests and community participation-clubs, sports, faith/community groups, and local activities.
• Plan, shop and prepare meals with young people, promoting healthy, varied diets and independent living skills.
• Support with education, routines and life skills (appointments, budgeting, travel, homework).
• Keep accurate records (daily logs, incidents, medication, key work sessions) to a high professional standard.
• Contribute to a positive team culture-handover, debriefs, reflective practice and continuous improvement.
• For Waking Nights: maintain night time safety, routines, premises checks and incident response.

What you'll bring

• A genuine passion for improving outcomes for children and young people.
• Calm, resilient, and reliable-especially under pressure.
• Team player with good communication skills, reflective and open to feedback.
• Experience supporting vulnerable children/young people is welcomed but not essential (full training provided).
• Willingness to work a rota including evenings, weekends and bank holidays.
• Successful applicants will be required to complete an Enhanced DBS (paid for by JTA) and provide satisfactory references/right to work.
• Fully funded Level 3 Diploma for Residential Childcare (or equivalent) with study time and mentoring.
• Structured induction, shadow shifts, monthly supervision, team reflective practice and regular CPD.
• Clear progression routes to Senior Residential Support Worker, Team Leader, and Deputy Manager roles.
• Annual leave: 240 hours per annum (includes bank holidays).
• Waking Nights.
• Company pension scheme.
• Refer a Friend programme (e.g., up to £150 per successful hire - T&Cs apply).
• Employee discounts with popular retailers and leisure brands (scheme participation may vary).
• Access to therapeutic support, monthly clinical/professional supervisions, and wellbeing resources.
• Ongoing training funded by JTA and paid qualifications relevant to your role.

We are a Safer Recruitment employer and an Equal Opportunities organisation. We welcome applications from all backgrounds and life experiences.

Why JTA?

• A strong culture of care, accountability and development-you'll be supported to do your best work.
• Small, community based homes where you can build meaningful relationships with young people.
• We collaborate closely with families, schools, health and social care to achieve real, sustainable outcomes.