Residential Property Manager (BPSEM)

Residential Property Manager

Reports To: Estates Director

Department/Area: Customer Care & Development

Direct Reports: N/A

Salary: (not specified)

Type: Full time - Permanent

Hours: Monday to Friday, 9am to 5pm (1 day WFH a week)

Location: BPS Offices

Primary Purpose

The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large scale mixed use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings. This is a client side position requiring strong stakeholder management, legal awareness and hands on operational delivery.

Key Responsibilities Property & Portfolio Management

• Oversee day to day management of residential assets, ensuring high standards of service delivery and resident satisfaction.
• Implement asset management strategies to protect and enhance value.
• Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs.
• Conduct regular site inspections to ensure compliance with health, safety and operational standards.

Lease Management & Compliance

• Interpret and support residential leases, tenancy agreements and associated documentation.
• Advise internal stakeholders on lease obligations, covenants and landlord responsibilities.
• Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations).
• Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable).

Legal, Disputes & Tribunal Management

• Lead on residential disputes including breaches of lease, arrears, anti social behaviour and service charge challenges.
• Prepare and manage cases for tribunal proceedings (e.g. First tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination.
• Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution.
• Manage forfeiture processes, possession proceedings and enforcement of covenants where required.
• Maintain detailed documentation to support legal proceedings and ensure audit compliance.

Financial Management

• Oversee residential budgets, service charge expenditure and financial performance of the portfolio.
• Monitor arrears and implement recovery strategies in conjunction with the managing agents.
• Review and approve major expenditure and ensure value for money.
• Support long term financial planning (e.g. reserve funds, capital works programmes).

Stakeholder Management

• Act as the key liaison between residents, leaseholders, internal teams, legal advisors and the managing agents.
• Handle escalated resident complaints and sensitive issues professionally and efficiently.
• Provide clear reporting to senior leadership on operational, legal and financial performance.
• Build strong relationships to support community engagement and reputation management.

Health, Safety & Compliance

• Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements.
• Oversee risk assessments, audits and remedial actions.
• Ensure managing agents and contractors operate in line with regulatory and company standards.

Skills and Experience Essential

• Extensive experience in residential property management (preferably client side or in a complex mixed use setting).
• Strong working knowledge of residential leases, service charges and landlord/tenant legislation.
• Proven experience handling tribunal cases, legal disputes and enforcement actions.
• Ability to interpret legal documents and liaise effectively with legal advisors.
• Excellent stakeholder management and negotiation skills.
• Strong financial literacy relating to service charges and property budgets.

Desirable

• Professional qualification (e.g. IRPM, ARMA, RICS or equivalent).
• Experience working within large scale developments.
• Knowledge of building safety legislation (e.g. Building Safety Act where applicable).

Competencies

• Commercially minded with strong risk awareness.
• Detail oriented with excellent documentation and case preparation skills.
• Resilient and confident in managing complex or contentious situations.
• Strong organisational and prioritisation abilities.
• High level of professionalism when dealing with residents and stakeholders.

Key Interfaces

• Asset Management Team
• Legal Counsel / External Lawyers
• Managing Agents
• Residents & Leaseholders
• Finance Team

Success Measures

• Effective resolution of disputes and tribunal outcomes.
• Compliance with legal and regulatory requirements.
• Strong financial performance (service charge and arrears control).
• High resident satisfaction and retention.
• Efficient management of managing agents.

Behaviours Essential

• Shares and continually demonstrates BPS's company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
• Reliable, punctual and organised.
• Adds value and works with a high degree of autonomy; deadline driven, outcome focused.
• Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

Benefits Include

• Private Healthcare
• Enhanced Pension - 10% Employer Contribution
• Life Assurance - 4 annual salary
• Holiday: 25 days per year, plus bank holidays (additional day for each year of service, capped at 3)
• Sports and social activities throughout the year
• Employee Discounts via The Retail Power Club app
• Employee Bonus Scheme

Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.