Residential Property Manager

Job Title: Property Manager
Location: Aberdeen
Salary: 31,500 - 35,500 (including car allowance)

An exciting opportunity has arisen for a Property Manager to join a well established and growing property management business based in Aberdeen. Reporting to the Associate Director, this role is responsible for managing a portfolio of customers while delivering a best in class service in line with the company's customer excellence charter. This position sits within a fast paced and dynamic team environment, offering a varied role combining customer engagement, portfolio management, and operational coordination. While experience in factoring is advantageous, candidates with strong customer service or property backgrounds will also be considered.

• Salary: 31,500 - 35,500 (including car allowance)
• 20 days holiday + public holidays + birthday leave (total 32 days)
• Employee loan scheme
• Group life insurance
• Annual performance based bonus
• Additional complimentary festive leave
• Salary sacrifice pension scheme
• Enhanced parental leave
• Hybrid working available after probation
• Additional employee benefits

• Manage a portfolio of properties, delivering a high standard of customer service in line with the company's customer charter
• Build and maintain strong relationships with customers and contractors
• Create and distribute regular customer communications
• Conduct owners' meetings (both individual and group) and manage evening AGMs
• Instruct and monitor reactive and planned maintenance works
• Manage and coordinate insurance claims processes
• Carry out regular property/site visits
• Maintain accurate and up to date customer records
• Work collaboratively with internal teams to ensure smooth service delivery

• Previous experience within property management / factoring or strong customer service background
• Full, clean UK driving licence
• Strong communication and interpersonal skills
• Ability to work both independently and as part of a team
• Proficient in Microsoft Office 365
• Ability to work to targets and manage a busy workload
• Comfortable working in a fast paced environment
• Experience using CRM systems (desirable, not essential)