Resident Welfare Officer

Compensation & Contract

Annual salary: up to £29,856.80 per annum plus a £3,500 car allowance.

• Full time, Permanent, 40 hours per week, Monday to Friday, 8:30am - 5:30pm.
• Expected to be on patch by 8:30am. Exception to take part in the OOH rota.
• 1 in 7 weeks covering Monday to Monday.

Location

Huddersfield & Kirklees - Field based with travel across the Yorkshire and Humber area as required.

About the Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward.

Responsibilities

• Assess, record and plan welfare and support needs for each client assigned to you.
• Deliver welfare and support services in line with the Equality, Diversity and Inclusion policy, ensuring a tailored, culturally aware approach.
• Ensure full contractual compliance and meet Key Performance Indicators and service delivery targets.
• Signpost, direct referrals, and liaise with other agencies and organisations.
• Develop and build relationships with other support and service providers within the region.
• Manage and mitigate service user well being risk and escalation in line with policy and procedure.
• Ensure safeguarding and welfare are fully considered in line with processes.
• Maintain boundaries and be resilient to provide a professional, well defined service.
• Work collaboratively with Housing Managers to deliver seamless service to meet individual and property needs.
• Provide performance and service reporting to the line manager; escalation of all risks and concerns for full resolution.
• Report incidents where welfare concerns occur, including safeguarding concerns.
• Maintain clean properties and turn property around when void.
• Raise work orders for repairs (including void properties) and follow up on completed work.

Qualifications and Experience

• Demonstrable experience in a similar role within housing, support or welfare services.
• Strong communication skills with clients and colleagues.
• Ability to manage conflict and challenging situations effectively.
• Proficiency in Microsoft Office and general IT competence.
• Ability to work independently and use own initiative.
• Good understanding of local support services and housing pathways.
• Strong focus on safeguarding.
• Strong time management and ability to balance competing priorities.
• A full UK Driving Licence (essential for travel between properties and appointments).
• Empathetic, trustworthy, patient, approachable, good listener; strong desire to help others.

Benefits

• 25 days annual leave plus bank holidays.
• Volunteering leave for paid community volunteering.
• Participation in Mears Fun Day annually.
• Staff perks through Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, share save schemes and more.
• Family friendly policies.
• Vehicle eligibility - must be over 21, have license for >3 months,

EEO Statement

Mears Group is an equal opportunity employer. We value diversity, inclusivity and support candidates from all backgrounds.