Resident Services Operational Manager - Leasehold

Job Title: Resident Services Operational Manager

Location: North West London

Contract Type: Temporary (3 months ongoing)

Working Hours: Monday - Friday, 09:00 - 17:00

Work Arrangement: Hybrid working

Pay: £32.45 per hour Umbrella

• Lead housing and estate operations, ensuring quality service delivery for all residents
• Promote resident engagement to strengthen community cohesion
• Manage income collection, arrears reduction, and housing enforcement
• Work closely with partners, including police to tackle ASB and safeguard vulnerable residents
• Oversee leasehold and Right to Buy services, protecting council assets
• Drive continual service improvements, handle complex cases, and manage escalated complaints
• Monitor performance and support the delivery of resident participation strategies

• Full UK driving licence and access to a vehicle
• Flexible approach - ability to work evenings when required
• Comfortable with hybrid working and hot desking arrangements
• Relevant housing or leadership qualification (or equivalent experience)
• IRPM/CIH membership (or working towards) desirable
• Confident IT skills, including Microsoft Word & Excel

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.