Resident Liaison Officer

Resident Liaison Officer (RLO) - External Works

Location: Hastings

Salary: Up to £32,000 + Package

Contract: Permanent

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering external planned maintenance works across Hastings.

This is an excellent opportunity to join a well-established contractor, acting as the key link between residents, site teams, and the client to ensure works are communicated effectively and delivered smoothly with minimal disruption to residents.

Key Responsibilities

• Act as the main point of contact for residents throughout the programme of external works.
• Communicate project information, work schedules, access requirements and timescales clearly to residents.
• Arrange appointments, conduct resident visits and complete pre-start meetings.
• Manage resident expectations and resolve queries or complaints professionally and efficiently.
• Liaise closely with site managers, supervisors, client representatives and subcontractors.
• Identify and support vulnerable residents, ensuring appropriate arrangements are in place throughout the works.
• Maintain accurate records of resident communications, appointments, feedback and project updates.
• Attend site and client meetings, providing updates on resident concerns and satisfaction.
• Help minimise disruption to residents while ensuring works progress efficiently.
• Promote a high standard of customer service and resident engagement throughout the programme.

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
• Experience working on external planned maintenance works, ideally within the social housing sector.
• Strong communication and interpersonal skills, with the ability to engage effectively with residents and stakeholders.
• Excellent organisational skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and internal management systems.
• Full UK driving licence.
• Proactive, professional and customer-focused approach.

Equal opportunities employer.