Resident Liaison officer

Resident Liaison Officer (SHDF) Swindon £22.57 per hour

Social Housing - Green Energy & Decarbonisation Temp to Perm

Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated RLO to join our team in Swindon to support a major Social Housing Decarbonisation Fund (SHDF) project.

This is a Temp to Perm opportunity, allowing you to join a growing sector focused on making homes warmer, greener, and more energy-efficient for residents.

THE OFFER

• Pay Rate: £22.57 per hour
• Contract: Temp to Perm (Permanent contract offered following a 12-13 week probationary period).
• Location: Swindon (Field-based covering local housing stock).
• Requirements: Must have a full UK Driving Licence and access to your own vehicle.
• Travel: Mileage/expenses covered.

THE ROLE (SHDF Focus)

Working on an SHDF contract is different from standard maintenance. You will be helping residents understand complex energy-saving measures such as External Wall Insulation (EWI), Air Source Heat Pumps, Solar Panels, and advanced ventilation systems.

Key Responsibilities

• Resident Education: Conducting home visits to explain the benefits of decarbonisation works and how to use new green technologies (e.g., smart thermostats).
• Surveys & Access: Carrying out pre-work condition surveys and ensuring access for specialist contractors to keep the program on schedule.
• Expectation Management: Being the primary point of contact for residents during invasive energy-efficiency upgrades.
• Conflict Resolution: Swiftly and professionally resolving any on-site queries or concerns to maintain high resident satisfaction.
• Reporting: Updating project trackers and maintaining accurate resident files to ensure compliance with SHDF funding requirements.

CANDIDATE REQUIREMENTS

• Experience: Proven experience as an RLO or TLO within Social Housing. Experience specifically with SHDF, EWI, or Retrofit works is highly advantageous.
• Communication: Ability to break down technical information into simple, easy-to-understand terms for residents.
• Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for traveling across the Swindon patch.
• IT Skills: Proficient in Microsoft Office (specifically Excel) for logging site data and resident feedback.
• Attitude: Empathetic, professional, and resilient, with a passion for helping residents improve their living conditions.

If you are a proactive RLO in the Swindon area and want to build a long-term career in the decarbonisation sector, please apply now with your updated CV.