Resident Housing Officer (North)

Role Overview

• Position: Resident Housing Officer (North)
• Reporting to: Resident Housing Manager
• Contract duration: Fixed Term Contract ending 31st December 2026
• Location: (Hybrid) Dublin North
• Salary: €45,830 - €63,017 (DOE)

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.

As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.

The individuals in the Operations Department are deeply passionate about their work and are motivated by the direct, positive impact our services have on residents' lives. Our colleagues are known for being resourceful, conscientious, caring, and outcome focused.

Key Responsibilities

To provideahighqualityandresident-focusedservicein tenancyandestatemanagement,continually workingto improveservicesandmeetresidentneeds.

VoidsandLettings

• WorkwiththeLettingsTeamandClúidWorkstoensuretheeffectiveandpromptturnaround ofvoidproperties,minimisingvoidtimesandassociatedcosts.
• Ensurethathomesinyourregionaremanagedefficientlyandletappropriatelyin linewithClúidandLocalAuthoritypolicies.
• Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.

TenancyManagement

• Signpostreferralsforsupport,care,adaptations,andpartneragenciestohelpsustain tenancies.
• Safeguardresidentsby promotingtheirwelfareandprotectthemfromabuse,harmand neglect.
• Addressnon-arrearsrelatedbreachesoftenancysuchasanti-socialbehaviouranddamage topropertyandrepresentClúidHousingat RTBandcourthearings.

Resident&CommunityEngagement

• Activelysupportingresidentsin creating safe,clean, diverse,andwelcomingplacestolive.
• Workwithresidentstomaximiseresidentengagementandestablishmentofstructuresthat underpincommunityintegrationanddevelopment.
• DeveloprelationshipswithneighbouringgroupsandexternalserviceproviderswithwhomrelationshipswillbeofbenefittoClúidresidents.
• Actively seek out and recognise the Resident Voice as an authority on our services

PropertyManagement

• CarryoutestateinspectionsandliaisewithourRepairsandPropertyServiceteamsin relationtothemaintenanceandupkeeprequirementsofhomesandestates.
• WorkwithOwnerManagementCompaniesandManagingAgents,includingsittingasaboard memberonOwnerManagementCompanieswhererequired.

CollaborativeWorking

• CollaboratewithcolleaguesacrossOperationstodriveoperationalexcellenceandachieve sharedoutcomesforindividualsandcommunities.
• Participateintheappraisalofnewprojectdevelopments and handover of new homes into management.
• Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Services Policies and Procedures.
• Undertakeanyotherdutiesasrequiredthatareconsistentwithyourrole.

ComplaintsandResidentVoice

• Workwithcustomers,managementandtheComplaintsManagerasrequiredtoeffectively resolvecomplaintsrelatingtotheserviceareainlinewithClúid'scomplaintspolicy.
• Supportwiththecompletionofremedialactionsor improvementcommitmentsidentified throughservicecomplaintstodrivecontinuousimprovement.

Corporate Responsibilities

• Ensure all activity is aligned to Clúid's values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid's and your own wellbeing, health and safety requirements

Person Specification

• Demonstrates a willingness to learn
• Willingness to work from time to time outside normal business hours e.g. Resident Association meetings
• Proficientin ITsystems, especiallyExcelandexperienceofusingdifferentITpackagese.g.
• ManagementInformationandCRMsystems
• Goodorganisationalandtimemanagementskills,withabilitytobeflexibleandworkonown initiative
• Customer-focused experience.
• Excellentproblem-solvingskills and attention to detail
• Team-oriented with a collaborative mindset
• Self-drivenandmotivated
• Abilitytodemonstrategoodlisteningskills
• Influencing and negotiation skills
• Proven ability to manage tasks and projects, including report writing

Experience/Qualifications

• Minimum one year experience in housing services or in a face-to-face, customer-oriented housing environment
• Relevant third-level qualification in housing, social care, property, or a related field (or working towards)
• Professional qualification (ICSH/ CIH/ IAVI/ IPA).
• Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
• Full clean driving licence.
• Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
• Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment,
• Willingness to participate in forums, working groups, or committees as required
• Commitment to promoting a culture that supports excellent service delivery and upholds the organisation's values