Resident Escalation & Resolution Specialist

Peabody is seeking a Resident Resolution Advisor to join our Contact Centre & Complaints team in Pitsea, Essex. You will own and resolve complex resident queries, particularly around repairs, service failures and escalated concerns.

You will work with internal teams and contractors to investigate issues, gather information, and provide residents with clear, timely updates through every step of the process. The role emphasizes adherence to the Housing Ombudsman Complaint Handling Code, strong