Resident Enquiries Specialist - First Contact Support

Respond in Waterford is seeking a Customer Service / Call Centre operative to handle initial customer enquiries across phone, email, face-to-face and letters. You will resolve many enquiries at first contact and signpost complex cases to the correct department.

The role requires at least 1 year of call centre experience, fluency in English, and strong ICT skills. It operates on a full-time, on-site basis during core hours with a focus on resident confidentiality and responsive service.