Reservationist

Join the Award-Winning Fife Arms as a Reservationist (This is a fixed term, maternity leave cover contract - until March 2027.)

Awarded Condé Nast Traveler Triple Crown and holder of 2 Michelin Keys, The Fife Arms is one of Scotland's most celebrated hotels, nestled in the heart of Braemar, within the stunning Cairngorms National Park. We are currently seeking a passionate and experienced Reservationist to join our team.

About the Role

As a Reservationist at The Fife Arms, you will play a key role in delivering an exceptional guest experience from the moment of enquiry. With a flair for hospitality and a sharp eye for detail, you'll be the first point of contact for many of our guests-ensuring their journey with us begins seamlessly and memorably.

Responsibilities

• Handling hotel room and restaurant reservation enquiries with professionalism and efficiency.
• Converting enquiries into bookings to maximise room and overall revenue.
• Collaborating closely with our Ghillie (Concierge) team to enhance guest experiences and drive internal sales.
• Meeting or exceeding room revenue and performance targets, including LQA Mystery Shopping call goals.
• Ensuring accuracy and attention to detail in all reservation data and guest profiles.
• Responding to all enquiries promptly-ideally within the same day, and no later than 24 hours.
• Conducting thorough pre-arrival checks in line with operating procedures.
• Maintaining up-to-date knowledge of room categories, hotel services, experiences, and F&B offerings.
• Ensuring clear and seamless communication between the Reservations and Front Office teams.

About You

• Previous experience in a similar luxury hospitality environment, with LQA/Forbes is an advantage.
• Familiarity with Opera Cloud (preferred).
• Excellent communication and organisational skills.
• A proactive, detail-oriented approach and the ability to work under pressure.
• A natural passion for delivering exceptional guest service.
• A willingness to learn and grow within a creative and ambitious team.

What We Offer

• 30 days holiday per year
• TRONC and service charge of approximately £3,500 per annum
• A complimentary guest experience for you and a guest, annually
• Enhanced pension scheme
• Free meals and drinks while on shift
• Generous staff discounts across all Artfarm properties - including in Somerset, the Scottish Highlands, London, Los Angeles, and Menorca
• Vibrant sports and social events through our local committees
• Life Assurance and health benefits including a health cash plan
• Access to our Employee Assistance Programme
• Tailored career development opportunities based on your goals and aspirations

Ready to be part of something extraordinary?
Apply today and begin your journey with the Fife Arms!