Reservation Agent

Job Description

Location: Leicester HQ - Business Services Department at Europcar's Leicester Support Centre. Role: Reservation Agent.

Responsibilities

• Maintain a high quality of customer service and support company objectives.
• Establish and maintain good working relationships with internal and external customers.
• Place reservations via phone or e mail using multiple applications and support customers using direct hire sites.
• Assist customers during their live rental and provide post rental support through proactive complaint management.
• Provide technical support to customers and internal teams as needed.
• Act as the day to day liaison between customers and Europcar branches to ensure smooth operations.
• Exceed contractual SLAs as specified in Terms & Conditions and corporate contracts.
• Ensure all Europcar policies and rental rates are followed accurately.
• Report system issues or contract discrepancies to the Team Leader or Line Manager promptly.
• Present a professional and courteous image at all times in attitude and appearance.
• Carry out any other reasonable duties requested by the Team Leader or Line Manager.

Qualifications & Skills

• Excellent administrative skills, strong communication and attention to detail.
• High quality standards and first class IT proficiency (Microsoft and Google packages).
• Ability to work independently and within a team, showing initiative and results orientation.
• Customer centric approach with confidence to interact across all business levels.
• Practical mindset, ready to tackle challenges and work overtime when requested.
• Strong organisational and prioritisation skills, excellent time management under pressure.
• Ownership of all tasks and duties entrusted to the role.

Benefits

• Competitive basic salary with 6 weeks holiday (including bank holidays), increasing with tenure.
• Free on site car parking (subject to availability).
• Pension and life insurance scheme.
• Enhanced maternity and adoption leave (subject to service and earning qualifications).
• Discounted car hire rates across the Europcar network.
• 20% discount on EE mobile phone contracts.
• Discounted hotel rates through the Accor Group after 12 months of service.
• Cycle2Work programme.
• Free annual eye tests.
• Confidential legal and support service through BUPA.
• Career progression and development opportunities.

Equality & Diversity

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender, religion, disability, or any other dimension of diversity. If you need accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.