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Research Computing Infrastructure Manager
Posted 4 hours 14 minutes ago by University of Glasgow
Permanent
Full Time
Academic Jobs
Glasgow, United Kingdom
Job Description
Job Purpose
The Research Computing as a Service (RCaaS) Research Computing Infrastructure Manager will lead the development and delivery of computing infrastructure services for the University's research communities, ensuring the highest standards of performance, scalability and security are maintained. A research infrastructure technical expert with deep understanding of high-performance compute (HPC) and research data storage and management, the postholder will be responsible for specifying, deploying and maintaining related services. These services are research-driven and the postholder will establish close collaborative relationships with PIs to understand and respond to requirements, to be proactive in the co-creation of research proposals and to provide an enabling function that facilitates research creativity, collaboration and innovation. The postholder will provide leadership for research computing infrastructure professionals and engage closely with wider Information Services and local IT professional staff. They will also be instrumental in the pursuit of new investment - internal and external - to continue to shape the research computing infrastructure commensurate with the University's world leading research ambitions. The postholder will have a direct impact in terms of the University's research grant income competitiveness and on its ability to deliver excellent and sustainable research outputs.
Main Duties and Responsibilities
1. Provide technical leadership of research computing infrastructure services managed and delivered by Research Computing as a Service (RCaaS) , planning, managing and operating the systems in support of University of Glasgow world leading research.
2. Provide expert solution advice and design to introduce new infrastructure services to support research collaboration and innovation, driven by research requirements across multiple disciplines.
3. As part of the RCaaS senior team, develop a vision and strategic plans for University research infrastructure systems and related services, partnering with key stakeholders from across the University to establish a harmonised global approach, minimising unhelpful redundancy and promoting best practice.
4. Partner with relevant colleagues within Information Services / IT Services to ensure the security and resilience of RCaaS research computing infrastructure services underpinned by the development of a suitable quality assurance approach including sufficient management processes and audit controls.
5. Establish and maintain metrics and produce concise reporting that demonstrates performance and utilisation of RCaaS research computing infrastructure services, working with relevant University finance colleagues to ensure these support charging and/or cost recovery of research computing infrastructure services.
6. Contribute actively to research computing infrastructure best practices and emerging threats and opportunities, providing expert guidance to shape the strategic direction of research computing infrastructure services, propagated through RCaaS and to local College, School and project-level provisions.
7. Oversee a sizeable number of complex infrastructure-based (or impacted) major work-packages to ensure each initiative is managed and delivered to time and budget to support world leading research.
8. Make a significant expert contribution to major funding bids, internal business cases and related activities where research computing infrastructure is a core dimension.
9. Act as a change agent, working at the forefront of University IT change initiatives; advocating for harmonised approaches, demonstrating flexibility in consensus, and working to promote the delivery of the University's research computing infrastructure service strategy.
10. Undertaking the responsibility of Technical Relationship Lead, collaborate with key stakeholders including PIs, research managers and College and University IT professionals to identify complex research computing infrastructure requirements and ensure needs are reflected in plans and implemented services.
11. Provide line management for RCaaS research computing infrastructure staff including responsibility for performance and development, managing workload and recruiting staff where necessary.
12. Perform such other duties, appropriate to the grade, as may be directed by the RCaaS Product Manager or Director of IT.
Knowledge, Qualifications, Skills and Experience
Knowledge / Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s).
A2 Excellent technical knowledge across a range of computing infrastructure areas with specialist in-depth knowledge of Linux/Unix enterprise servers, compute and storage.
A3 Excellent technical knowledge of high-performance and high-throughput computing infrastructure and service provision.
A4 Excellent knowledge of computing infrastructure requirements of academic researchers across multiple disciplines, including understanding of other Universities' research computing infrastructure approaches.
A5 Knowledge of orchestration technologies.
Desirable:
B1 Knowledge of sensitive (including clinical) data processing requirements including trusted research environments / secure data environments.
B2 Knowledge of UK data protection laws and certification and accreditation schemesrelated to the processing of sensitive data for research.
B3 Knowledge of administration of physical infrastructure including data centres, power management, networking and enterprise systems.
Skills
Essential:
C1 Excellent team leadership, planning, organisation, time and workload management skills with proven ability to prioritise demands and meet deadlines, with an understanding of the importance of equality and diversity and a commitment to help create an inclusive culture.
C2 Strategic thinker with the ability to step back from a problem and look at the wider environment requirements and constraints.
C3 Ability to communicate a technological vision concisely and in a compelling fashion to senior stakeholders.
C4 Display role model behaviours with the ability to inspire and motivate operational colleagues to deliver service excellence.
C5 Excellent analytical skills with confidence to challenge and continually improve, diving into the detail as necessary to understand issues (people, process, and technology).
C6 Ability to build and maintain broad network of relationships with diverse stakeholder groups (research PIs, IT professionals, University and College Senior Management) establishing a good knowledge of customer behaviours, needs and expectations and building an environment of trust/integrity.
C7 Strong sense of accountability and ownership of problem space.
C8 Be able to set clear technical requirements to achieve a or goals, delegate tasks, and provide feedback.
C9 Proven ability to work independently, demonstrate problem solving skills and ability to understand where escalation to a more senior colleague is appropriate.
Desirable:
D1 Ability to write technical proposals and business cases.
Experience
Essential:
E1 Have significant experience in supporting research computing infrastructure in a large, complex research organisation, including provisioning and managing compute and research storage services.
E2 Experience of maintaining IT security and resilience, including risk assessment, vulnerability management, major incident response, and backup/recovery strategies and disaster recovery.
E3 Experience of working collaboratively with senior technical and non-technical colleagues with the ability to influence and negotiate at all levels including colleagues who are not part of the direct team.
E4 Experience in identifying emerging technological influences/disruptors and informing senior stakeholders of the impact of these in technical / architectural roadmaps and strategic plans.
E5 Experience in coaching teams to quickly resolve complex problems in the provision of IT services.
E6 Experience in managing the full lifecycle of infrastructure services from initial concept through operational leading to eventual service decommissioning.
E7 Experience of developing new business cases and funding proposals for investment in infrastructure development.
Desirable:
F1 Experience of delivery using Agile tools and techniques.
F2 Experience of managing compute services with cost recovery or access charging models.
F3 Experience of working within complex / devolved structures in a Higher Education environment and having developed an understanding of the issues and challenges that this presents.
Terms and Conditions
Salary will be Grade 7, £49,559 - £57,422 per annum.
This post is full time and open ended.
Closing Date: 23:rd July 2025
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK . click apply for full job details
The Research Computing as a Service (RCaaS) Research Computing Infrastructure Manager will lead the development and delivery of computing infrastructure services for the University's research communities, ensuring the highest standards of performance, scalability and security are maintained. A research infrastructure technical expert with deep understanding of high-performance compute (HPC) and research data storage and management, the postholder will be responsible for specifying, deploying and maintaining related services. These services are research-driven and the postholder will establish close collaborative relationships with PIs to understand and respond to requirements, to be proactive in the co-creation of research proposals and to provide an enabling function that facilitates research creativity, collaboration and innovation. The postholder will provide leadership for research computing infrastructure professionals and engage closely with wider Information Services and local IT professional staff. They will also be instrumental in the pursuit of new investment - internal and external - to continue to shape the research computing infrastructure commensurate with the University's world leading research ambitions. The postholder will have a direct impact in terms of the University's research grant income competitiveness and on its ability to deliver excellent and sustainable research outputs.
Main Duties and Responsibilities
1. Provide technical leadership of research computing infrastructure services managed and delivered by Research Computing as a Service (RCaaS) , planning, managing and operating the systems in support of University of Glasgow world leading research.
2. Provide expert solution advice and design to introduce new infrastructure services to support research collaboration and innovation, driven by research requirements across multiple disciplines.
3. As part of the RCaaS senior team, develop a vision and strategic plans for University research infrastructure systems and related services, partnering with key stakeholders from across the University to establish a harmonised global approach, minimising unhelpful redundancy and promoting best practice.
4. Partner with relevant colleagues within Information Services / IT Services to ensure the security and resilience of RCaaS research computing infrastructure services underpinned by the development of a suitable quality assurance approach including sufficient management processes and audit controls.
5. Establish and maintain metrics and produce concise reporting that demonstrates performance and utilisation of RCaaS research computing infrastructure services, working with relevant University finance colleagues to ensure these support charging and/or cost recovery of research computing infrastructure services.
6. Contribute actively to research computing infrastructure best practices and emerging threats and opportunities, providing expert guidance to shape the strategic direction of research computing infrastructure services, propagated through RCaaS and to local College, School and project-level provisions.
7. Oversee a sizeable number of complex infrastructure-based (or impacted) major work-packages to ensure each initiative is managed and delivered to time and budget to support world leading research.
8. Make a significant expert contribution to major funding bids, internal business cases and related activities where research computing infrastructure is a core dimension.
9. Act as a change agent, working at the forefront of University IT change initiatives; advocating for harmonised approaches, demonstrating flexibility in consensus, and working to promote the delivery of the University's research computing infrastructure service strategy.
10. Undertaking the responsibility of Technical Relationship Lead, collaborate with key stakeholders including PIs, research managers and College and University IT professionals to identify complex research computing infrastructure requirements and ensure needs are reflected in plans and implemented services.
11. Provide line management for RCaaS research computing infrastructure staff including responsibility for performance and development, managing workload and recruiting staff where necessary.
12. Perform such other duties, appropriate to the grade, as may be directed by the RCaaS Product Manager or Director of IT.
Knowledge, Qualifications, Skills and Experience
Knowledge / Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9, 10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s).
A2 Excellent technical knowledge across a range of computing infrastructure areas with specialist in-depth knowledge of Linux/Unix enterprise servers, compute and storage.
A3 Excellent technical knowledge of high-performance and high-throughput computing infrastructure and service provision.
A4 Excellent knowledge of computing infrastructure requirements of academic researchers across multiple disciplines, including understanding of other Universities' research computing infrastructure approaches.
A5 Knowledge of orchestration technologies.
Desirable:
B1 Knowledge of sensitive (including clinical) data processing requirements including trusted research environments / secure data environments.
B2 Knowledge of UK data protection laws and certification and accreditation schemesrelated to the processing of sensitive data for research.
B3 Knowledge of administration of physical infrastructure including data centres, power management, networking and enterprise systems.
Skills
Essential:
C1 Excellent team leadership, planning, organisation, time and workload management skills with proven ability to prioritise demands and meet deadlines, with an understanding of the importance of equality and diversity and a commitment to help create an inclusive culture.
C2 Strategic thinker with the ability to step back from a problem and look at the wider environment requirements and constraints.
C3 Ability to communicate a technological vision concisely and in a compelling fashion to senior stakeholders.
C4 Display role model behaviours with the ability to inspire and motivate operational colleagues to deliver service excellence.
C5 Excellent analytical skills with confidence to challenge and continually improve, diving into the detail as necessary to understand issues (people, process, and technology).
C6 Ability to build and maintain broad network of relationships with diverse stakeholder groups (research PIs, IT professionals, University and College Senior Management) establishing a good knowledge of customer behaviours, needs and expectations and building an environment of trust/integrity.
C7 Strong sense of accountability and ownership of problem space.
C8 Be able to set clear technical requirements to achieve a or goals, delegate tasks, and provide feedback.
C9 Proven ability to work independently, demonstrate problem solving skills and ability to understand where escalation to a more senior colleague is appropriate.
Desirable:
D1 Ability to write technical proposals and business cases.
Experience
Essential:
E1 Have significant experience in supporting research computing infrastructure in a large, complex research organisation, including provisioning and managing compute and research storage services.
E2 Experience of maintaining IT security and resilience, including risk assessment, vulnerability management, major incident response, and backup/recovery strategies and disaster recovery.
E3 Experience of working collaboratively with senior technical and non-technical colleagues with the ability to influence and negotiate at all levels including colleagues who are not part of the direct team.
E4 Experience in identifying emerging technological influences/disruptors and informing senior stakeholders of the impact of these in technical / architectural roadmaps and strategic plans.
E5 Experience in coaching teams to quickly resolve complex problems in the provision of IT services.
E6 Experience in managing the full lifecycle of infrastructure services from initial concept through operational leading to eventual service decommissioning.
E7 Experience of developing new business cases and funding proposals for investment in infrastructure development.
Desirable:
F1 Experience of delivery using Agile tools and techniques.
F2 Experience of managing compute services with cost recovery or access charging models.
F3 Experience of working within complex / devolved structures in a Higher Education environment and having developed an understanding of the issues and challenges that this presents.
Terms and Conditions
Salary will be Grade 7, £49,559 - £57,422 per annum.
This post is full time and open ended.
Closing Date: 23:rd July 2025
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK . click apply for full job details
