Research & Operations Support Administrator

Research & Operations Support Administrator

Location: Uxbridge - 2-3 days/week on-site
Contract Type: 12-Month FTC
Salary: £33,000 Per Annum

We're looking for a highly organised and customer-focused Research & Operations Support Administrator to provide essential administrative and financial coordination across our research and operational teams. This role is ideal for someone who thrives in a busy environment, enjoys liaising with a wide range of stakeholders, and takes pride in delivering accurate, efficient, and professional support.

About the Role

You will act as a key point of contact for internal colleagues, suppliers, external partners, and funding bodies. The role involves coordinating high-volume administrative workflows, maintaining detailed records, and ensuring all documentation, approvals, and financial processes meet internal requirements.

This is an interim role providing additional capacity to support operational delivery while the wider team focuses on process automation and long-term improvements to research administration.

Key Responsibilities

• Act as the first point of contact for enquiries, building strong relationships with internal and external stakeholders
• Liaise with external organisations via email and phone, providing clear, professional communication at all times
• Maintain accurate records relating to research activity, funding applications, approvals, and related financial documentation
• Use relevant IT and database systems to process, track, and manage sensitive information
• Coordinate and oversee high-volume, complex administrative and financial processes, ensuring accuracy and timely completion
• Provide procedural guidance to staff, supporting compliance with internal policies and financial requirements
• Collaborate with central teams including finance, IT, compliance, and estates to ensure smooth operations
• Monitor deadlines, documentation status, and approval workflows
• Contribute to process improvement and help optimise workload management across the team

About You

Essential Skills & Experience

• Strong administrative and organisational skills with exceptional attention to detail
• Experience in a customer-facing or customer service environment, with a confident communication style
• Excellent interpersonal skills, able to build rapport and influence stakeholders
• Ability to manage multiple deadlines and prioritise a busy workload
• Confidence using databases, IT systems, and handling sensitive information securely
• Strong problem-solving abilities and the professionalism to handle complex cases

Desirable

• Knowledge of grant-funding requirements or experience supporting research or academic programmes
• Previous involvement in finance-related administration, purchasing processes, or records management